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Let me start by saying a month ago, this report worked fine.
The report I am talking about is the Inventory Valuation. I have run this report at the end of every month with no problems. Today I am trying to run the report for the end of last month and most of my departments are not showing up. Out of 76 departments, only 19 show up. I haven't even pulled up the report since last month. I have not changed anything. I looked to see if I had to update the software, but I don't. I ran the "repair" program in the Control Panel then went back in to see if that helped. It did not.
As I need to print this report and turn it into the VP of Finance's office in 2 days, I need some quick answers! Please and Thank you!
Thanks for joining the Community space, @ShopGirl1. I appreciate the steps you've performed to sort this out.
Based on what you've shared, all possible troubleshooting steps have already been performed. That way, I'd recommend reaching out to our POS Customer Care Support team. They have the tools to dive into your account securely and provide other troubleshooting steps to show all the departments in the report so you can print them.
Here's how:
Once fixed, you can now print the Inventory Valuation Report.
I've also added here some articles that you can visit about managing the Inventory Valuation report and fixing common inventory accounting issues in POS and QBDT:
Reach out to me anytime if you still have questions or concerns with inventory reports. I'll be around for you. Take care and stay safe.
Thank you for pointing me to the chat customer service team. It took awhile, but here's the answer for my particular situation.
From the Report menu, choose Items, then Inventory Valuation. Modify and click on Revert at the bottom - it's one of the blue buttons on the bottom. It was that easy! All of my departments showed back up! I did have to add columns for my accountant's preference, but that was a piece of cake!! All in all it took me over 10 hours to find the solution. Hope this helps someone else!!!!!
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