Error message "Something's not quite right We're sorry. This feature is not included in your QuickBooks Online Essential subscription" when paying vendor bills with check

 Hi, tammy-koenning.   

I'm here to help you get past the error you're receiving when paying vendors in QuickBooks Online.

The error "this feature is not included in your QuickBooks Online Essentials subscription is under investigation". Rest assured that our engineers are currently investigating and working on an immediate fix.  

As a workaround, let's make sure that the invoice or check isn't a recurring transaction. 

Here's how to check:

1. Go to the Gear icon.
2. Select Recurring transactions. 
3. Review the template in the list (if applicable). 
4. Compare the recurring transaction and the invoice or check you're trying to post. 

Once confirmed and the issue continues, create a new invoice with the same information. Then, select any payment method that worked when receiving the funds. 

If the issue still persists, I encourage you to reach out to our Customer Support Team. This way, they can add your account to the list of affected users and notify you of the update on the investigation.

  Here's how:  

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Click Get help from a human or Contact Support Team.
5. Select between Send a message, Schedule an appointment, or Get a callback.

Ensure to contact them within business hours to guarantee a quick response.

Feel free to check out this article on how to personalize sales forms in QuickBooks: Customize invoices, estimates, and sales receipts in QuickBooks.  

I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to drop a comment below. We're always around to help. Take care.

This is an unacceptable response. Fix the bug. Not being able to pay bills -- or having to re-enter everything -- is not a viable response if you want to keep users.

I reported this issue at the beginning of October. On my last call, I was told “the next update will be November 19th.” 

my books have not been reconciled or closed for September and now not for October. I asked for a refund for our monthly fees for October because this error has persisted all month. The response I received was absolutely ridiculous. I was told that I can still use QB, and our fee would not be refunded because this is “a software issue.” No joke. This is a software we are paying to use, but currently can’t!