Error running the Deferred Compensation Report; Error: -2147221000 : Method 'GetModule of object 'IRunningInstanceInfo' failed

Hi there, @Jo Shepherd.

I appreciate you performing some troubleshooting steps to get this issue resolved. No worries, I've come up with a solution that can help fix this error.

One of the possible reasons why you're getting the error message is because the version of your Office doesn't work with 64-bit. Please know that QuickBooks 2023 is 64-bit, therefore, it'll need a 64-bit version of Office to maximize performance. Once you have this version, make sure the latest release for QuickBooks Desktop 2023 and payroll updates are downloaded before attempting to open the Deferred Compensation report. Here's how:

1. Go to the Help menu, then select Update QuickBooks Desktop.
2. Select Update Now, then select Get Updates.
3. When the update finishes, close and reopen QuickBooks. 
4. When asked to install the update, select Yes.
5. When the installation finishes, restart your computer.
6. After that, you can now download the latest payroll tax table.

Once we get the latest updates installed things, the Deferred Compensation report is expected to work with your new 2023 version.

Come back to this post and let me know how it goes, @Jo Shepherd. I want to make sure you're taken care of.

You may also want to check out this article to learn what your computer needs for the best experience in QuickBooks Desktop 2023: System requirements for QuickBooks Desktop 2023.

Wishing you all the best!

@Mark_R I am trying to verify that the office 2013 is 64 bit but I'm guessing it would have to be in order to work with my 64bit computer ??

We updated the tax tables and it still is giving the same error.  Any other ideas?  

Hi there, Jo Shepherd.

I appreciate you for coming back to the thread and adding some verification on how office 2013 works with QuickBooks 2023. Also, for performing some steps to resolve the error message. With this, I'll be sharing troubleshooting steps to ensure your user is able to run the mentioned report without issue.

Office 2013 and 365 (including Outlook 2013) both work on 32 and 64-bit. Then, please know that 365 is only supported when it's locally installed, not the web version.

On the other hand, I recommend opening a sample company file since the issue continues to occur. This way, you're able to figure out whether the problem is with your company file or with the QuickBooks application.

Here's how to open a sample file:

1. From the No Company Open window, choose Open a sample file.
2. Select any sample file from the list.

If the sample file opens, your company file may be damaged, or the folder where the company file is saved may be damaged. With this, I suggest running the Verify and Rebuild Data Utilities to get this sorted out. The Verify Data utility identifies any potential data damage issues that might've caused an unexpected error while running the Deferred Compensation Report. While the Rebuild Data utility repairs damaged data in your company file. Before this, you'll have to secure a backup copy of your company file.

Lastly, you may refer to this article to view various details on what your computer needs for the best experience in QuickBooks Desktop 2023: System requirements for QuickBooks Desktop 2023.

Let me know if you have other concerns with running the Deferred Compensation Report. I'm always free to help you whenever you need my assistance. Take care and stay safe always, Jo Shepherd.

I'm having the same issue.  I opened the sample company and still have the same error.  Any further suggestions or comments on resolving this issue?

Hello there, @KHutch.

I want to ensure you can run the deferred compensation report without getting an error. Let's perform some troubleshooting steps to get this resolved.

Before we start, have you already performed the troubleshooting steps shared by my colleague above? If you haven't yet, I suggest doing so.

If you get the same result, let's run the QuickBooks Tool Hub to help fix data issues in QBDT. Here's how:

1. Download and install the more recent version of the QuickBooks Tool Hub.
2. In the QuickBooks Tool Hub, select Program Problems.
3. Select Quick Fix my Program.
4. Start QuickBooks Desktop and open your data file.

I'm adding this article for more guidance: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

If the issue persists, I recommend contacting our QuickBooks Support Team. This way, they can further check on this matter and provide in-depth troubleshooting steps to get this fixed. They can also create an investigation ticket if other users are experiencing the same.

Just in case you want to save the current customization of the report, you can read this article to learn how to do it: Create, access, and modify memorized reports.

Should you need any assistance running reports in QBDT, don't hesitate to leave a comment below. I'm available here to help at any time!

I put in a request for support .  I received a call and went through their troubleshooting procedures and it didnt work.  The rep this would need to escalate to a Supervisor and that I would get a call within 30 min.  This was 9/22/23 and I have not received a call.  

Hello there, @KHutch.

Before anything else, please know that this isn't the experience we'd want you to have when using QuickBooks Desktop (QBDT). We want to ensure you're able to get through this situation as soon as possible and continue with your tasks. With that said, you may want to contact our Customer Care Team again to check for possible updates about your case. These are the steps:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
3. Select Contact Us.
4. Give a brief description of your issue, then select Continue.
5. Sign in to your Intuit account and select Continue and then Continue with my account.

• If you don't already have an account, make sure to Create a new account.

   6. We'll email you a single use code. Enter your code and select Continue.
 

• If you have more than one account, select the account you want to use and then Continue.

   7. Select to chat with us or Have us call you.

Refer to this article for more information: Contact QuickBooks Desktop support.

Additionally, we'd recommend checking these articles to help you secure a backup copy of your company file, and fix common errors inside QBDT:

• Back up your QuickBooks Desktop company file.
• Repair your QuickBooks Desktop for Windows.
• Fix data damage on your QuickBooks Desktop company file.

Please let us know how it goes, @KHutch. We're determined to help you get this sorted out as soon as possible. You can also post here again if you have any additional QuickBooks-related questions. Stay safe, and have a nice day!