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MDPWW2011
Level 3

Export Button No Longer On QBO Payroll

Looking to see if anyone else has had this problem or knows a work around.  I have contacted support several times with no luck.  I have used QBO Payroll for years now with QB Desktop and have always been able to export the paychecks in an IIF file into QB Desktop.  Recently, I subscribed to QBO and tried to migrate from desktop but never could get it to work so I ended the subscription to QBO.  Ever since then my QBO Payroll account does not have the Export to IIF feature.  It will allow export to PDF or Excel.  Also some things from QBO are left over like accounting reports that were not on QBO Payroll before I tried the QBO subscription.  I just want my QBO Payroll to go back to the way it was with only Payroll features and my Export button!

3 Comments 3
FateCandylaneT
QuickBooks Team

Export Button No Longer On QBO Payroll

We recognize how exporting payroll information is relevant when managing accounts in your QuickBooks data, MDPWW2011. Let me help ensure you'll get the best support available in handling this kind of query.

 

As we require to gather information on your account, we're unable to acquire these details since Community is a public platform. I understand you've contacted our support team already, it's best to reach them back again as this will allow them to review your account in a secure environment, conduct further research, and create an investigation ticket of your concern if need be. 

 

Here's how to reach them:

 

  1. In your QBO account, click Help.
  2. Click the Search tab, and click Contact Us.
  3. Enter the error message in the description box, and select Continue.
  4. Start a chat with a support expert.

 

Moreover, I've added these relevant resources to help you prepare and file payroll forms and taxes for both online and desktop programs:

 

 

We'll keep this thread open so you can always get back to us whenever you need additional assistance managing your payroll. Feel free to let us know in the comments below. We'll be around anytime to provide further help.

MDPWW2011
Level 3

Export Button No Longer On QBO Payroll

I was told that because I had two linked products- QBO Payroll and QBO (although no longer active) that my Export to IIF option is no longer available.  Is there really no way to un link the QBO from the QBO payroll?  I just want to be able to export my payroll checks and tax payments into QB Desktop.

DHeraV
Moderator

Export Button No Longer On QBO Payroll

Hello there, @MDPWW2011.

 

It looks like you've posted a duplicate question from our Community space. I believe one of my colleagues provides an answer to this concern. That said, I'd be happy to route you to the original link below: https://quickbooks.intuit.com/learn-support/en-us/account-management/re-unlink-two-qb-products-with-...

 

Feel free to visit us again if you have follow-up questions. It would be our pleasure to help. Keep safe.

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