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My questions is regarding the receipt generated from the reversal of a customer credit card charge in QuickBooks Payments for QuickBooks desktop.The email subject line is "Copy of payment receipt from _______."Dear _________,Below is the sales receipt provided to you by __________.Amount: $_______ (The refund amount does not have parentheses or brackets around it to indicate that it is funds being returned to the customer's card.)The email's closing states, "Thank you for your order."This wording is confusing for our customers because they think their card is being charged again instead of reversed.I would like to find out if this wording can be changed.
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Welcome to the Intuit Community, SquirrelGirl.
To change the words, I suggest reaching out to our Merchant Services Team for further assistance. They can also provide clarification about the information written on the automated email.
The most up to date contact details can be found here: Payments Support.
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If you need further assistance while working in QuickBooks, post a comment below. I’m here to help. Enjoy the rest of the day.
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