cancel
Showing results for 
Search instead for 
Did you mean: 
SquirrelGirl
Level 2

For QB Payments, I noticed the wording on the automated email sent to the customer for their credit card refund, actually appears as if its a charge. Can I edit?

My questions is regarding the receipt generated from the reversal of a customer credit card charge in QuickBooks Payments for QuickBooks desktop.

The email subject line is "Copy of payment receipt from _______."

Dear _________,
Below is the sales receipt provided to you by __________.

Amount: $_______     (The refund amount does not have parentheses or brackets around it to indicate that it is funds being returned to the customer's card.)

The email's closing states, "Thank you for your order."

This wording is confusing for our customers because they think their card is being charged again instead of reversed.

I would like to find out if this wording can be changed.

Solved
Best answer January 03, 2020

Best Answers
Rasa-LilaM
QuickBooks Team

For QB Payments, I noticed the wording on the automated email sent to the customer for their credit card refund, actually appears as if its a charge. Can I edit?

Welcome to the Intuit Community, SquirrelGirl.


To change the words, I suggest reaching out to our Merchant Services Team for further assistance. They can also provide clarification about the information written on the automated email.


The most up to date contact details can be found here: Payments Support.


To keep you in the loop about the latest product updates, please visit the Firm of the Future to view the details.


If you need further assistance while working in QuickBooks, post a comment below. I’m here to help. Enjoy the rest of the day.

View solution in original post

1 Comment 1
Rasa-LilaM
QuickBooks Team

For QB Payments, I noticed the wording on the automated email sent to the customer for their credit card refund, actually appears as if its a charge. Can I edit?

Welcome to the Intuit Community, SquirrelGirl.


To change the words, I suggest reaching out to our Merchant Services Team for further assistance. They can also provide clarification about the information written on the automated email.


The most up to date contact details can be found here: Payments Support.


To keep you in the loop about the latest product updates, please visit the Firm of the Future to view the details.


If you need further assistance while working in QuickBooks, post a comment below. I’m here to help. Enjoy the rest of the day.

View solution in original post

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up