General Ledger empty when using the Export feature

Your efforts in sharing a detailed description of your concern are much appreciated, acw100. The time you've spent addressing this issue is commendable, and your thorough approach to exploring various solutions is recognized and valued.

I can see how this disruption is causing you unnecessary stress and additional workload during a critical time. As a dedicated tax professional, you rely on the program's robust functionality. The General Ledger export issue is a significant challenge, and I assure you that we take this matter seriously.

I recommend contacting our live technical support team directly. They are equipped with the necessary resources for a screen-sharing session to further examine the cause of why you're currently experiencing this matter. 

I'll show you how you can reach them:

1. Go to the Help icon on the upper right corner.
2. Select the Search tab and hit Contact Us.
3. Click the Ask about something else tab.
4. Key in your concern and hit Continue.
5. Choose a way to connect with us:
   • Have us call you - Get a call from a support expert.
   • Chat with us - Start a conversation with a support expert.

You can check out their support hours to determine their availability.

Additionally, I've included these articles you can read to learn about the different tips on how you can get the most out of your financial reports:

• Customize reports in QuickBooks Online
• Save a customized report in QuickBooks Online

Your trust and satisfaction are of utmost importance to us, and we are committed to resolving this promptly. Thank you for your patience and understanding.

I'm seeing exactly the same issue. Empty General Ledger export for "All dates" although there is data going back several years. Most other files are also erroneously empty. What was the resolution for this issue?

The detailed information that you've provided and performed regarding the error that you're encountering is well-appreciated, Steve. To better assist you with this issue, I highly recommend reaching out to our QuickBooks Live Support Team.

Our Live Support Team has access to advanced tools, such as screen-sharing sessions, which will enable them to identify the root cause of your issue and provide tailored assistance. By contacting them, you can receive the guidance you need to resolve your concern efficiently.

You can reach them by following the steps below:

1. Sign in to your QuickBooks Online (QBO) company using any supported browsers.
2. Select (?) Help in the upper right corner of your screen.
3. Type a question or topic you need to help with, then select Contact a human.

Additionally, you can read this page to learn about their availability so you can choose a time that suits your schedule: Support Hours.

Moreover, I'll share this article in case you want to create custom financial reports that'll fit your business needs: Common custom reports in QuickBooks Online.

We're committed to helping you succeed in business, Steve. Feel free to return to this thread if you have further questions about exporting your General Ledger report. We're always here to assist you.

No resolution yet. QuickBooks did roll out a new UI that no one wanted. 

I've confirmed with multiple colleagues and firms that they're encountering the same issue.

When will Intuit fix this known bug?

We're unable to provide an estimated time of when this issue will fixed, acw100. I recognize how important exporting a copy of your last year's general ledger is to keep a backup document of your data. Let me share the steps you can take with your colleagues to contact our live representatives.

Before proceeding, open the report in Excel to select Enable Editing to view its full content, as the missing data means the file's in protected view. Please also ensure you have updated Excel to 64-bit versions of Windows for more processing power and memory. Additionally, consider exporting smaller date ranges since the statement may crash due to data overload from last year.

However, if the problem continues, I recommend contacting our live experts. They're equipped with the necessary tools to pull up your account securely and check this matter further. Rest assured that our specialists are willing to figure out why the general ledger is empty when exporting last year's transactions.

Here's how:

1. Go to the Help icon on the top menu.
2. Select the Search tab and enter your concern. For instance, enter help.
3. Click the Contact Us button and choose between Chat or Callback to connect with us.

To contact us at your convenience, refer to this article for our support hours: Get help with QuickBooks products and services.

Moreover, refer to this article to adjust the report's Rows/Columns and Filters according to your need: Customize reports in QuickBooks Online.

Furthermore, you can save a customized report in Quickbooks Online to preserve its customization settings.

Respond in the comment section for additional help exporting reports or lists in the program. You can also request assistance with personalizing and memorizing reports. We'll be right here for you.