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melissaortiz
Level 1

Getting error message "Stream must have data" when trying to import a custom invoice sytle. What does this mean?

 
10 Comments 10
Angelyn_T
QuickBooks Team

Getting error message "Stream must have data" when trying to import a custom invoice sytle. What does this mean?

Thank you for posting here in the Community, @melissaortiz.

 

We have received reports with other users getting the same performance issues when uploading template to import style or custom invoice style.

 

We have already submitted a ticket about this issue. Our engineers are all hands on deck working together for a fix to sort everything out. At this point, you may need to use the standard template.

 

To receive resolution updates, please contact our QuickBooks Online Care Team to add you to the list of affected users. To contact support:

 

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Online.
  3. On the Contact Us page, click a topic.
  4. Click on the Get Phone Number button to see the support number.

I appreciate your patience and understanding as we continue working toward a resolution. If there’s anything else you need help with, please don’t hesitate to reach back out. Take care.

sewercontractor
Level 1

Getting error message "Stream must have data" when trying to import a custom invoice sytle. What does this mean?

I have also been getting this message. Unbelievable. I didn't just spend $200+ to have a product that doesn't fit my business needs. At this point, I am going to have to cancel the subscription and use the software I was using before. Quickbooks, it's time to do better.

Anonymous
Not applicable

Getting error message "Stream must have data" when trying to import a custom invoice sytle. What does this mean?

I appreciate you joining this conversation, @sewercontractor,

 

I can share some update about the error you're getting when importing a custom template style.

 

Our Support Team wants to make sure you're able to complete your work in QuickBooks. Currently, they're already investigating on what's causing this unexpected hitch and are working to roll out a fix. While they' do, it would be best to get in touch with our QuickBooks Online Care Support so you're added to the affected users' notification list.

 

Here's how to contact us:

 

1. Go to this page: https://help.quickbooks.intuit.com/en_US/contact
2. Choose QuickBooks Online.
3. Choose Company setup & importing.

4. Select Import data to QuickBooks Online.
5. Scroll down and click on the Get Phone Number button.

 

You can have our representatives add you to the investigation number INV-21696. Once added, you'll receive live email notifications when an update is available.

 

Additionally, we appreciate any feedback about your experience with our product and what we can do to better serve you. You can do that by following the steps below:

 

1. Click the Gear icon.
2. Select Feedback.
3. Enter your feedback and suggestions.
4. Click Next.
5. Select Feedback for the Category.
6. Click Send message.

 

That should do it, @sewercontractor. This goes directly to our developers who consider feedback for future QuickBooks improvements. You may also track your suggestions through this website: https://feedback.qbo.intuit.com/

 

Please reach out to me if you need further assistance. I'll be around to get things done for you. All the best.

Anonymous
Not applicable

Getting error message "Stream must have data" when trying to import a custom invoice sytle. What does this mean?

Dear Fellow Users,  I am not sure if this question has been answered elsewhere but I managed to resolve it but not mixing scalar and table fields in the same table.

 

For example, I had <TaxRate> in the same table as  <Amount> and <Tax>.  Once removed, the template worked fine.

 

See 'Scalar and table fields' in the following help page:  https://quickbooks.intuit.com/community/Income-and-expenses/Import-custom-form-styles-for-invoices-o...

 

Please do let me know if this helps.

 

N.

kareng928
Level 1

Getting error message "Stream must have data" when trying to import a custom invoice sytle. What does this mean?

It is November 2020, I am getting this message .

How long does it take to fix this issue????

JasroV
QuickBooks Team

Getting error message "Stream must have data" when trying to import a custom invoice sytle. What does this mean?

I can see that this must be a challenging experience for you, @kareng928.

 

I’ve check here on my end and found out that the issue related to your concern is already tag as resolved. Since you're still experiencing this issue, we can perform some troubleshooting steps to isolate this.

 

I recommend accessing your QuickBooks Online (QBO) on a private window (incognito) and import your custom form style from there. This way, we can also check if this is a browser cache issue. 

 

Stored cache for a while causes unusual behavior to the browser that can affect the performance of your account. To start, you can follow these keyboard shortcuts in opening a private window:

 

  • For Mozilla Firefox browser, press keys: Ctrl + Shift + P
  • For Google Chrome browser, press keys: Ctrl + Shift + N
  • For Safari browser, press keys: Command + Option + P

If you’re able to import your custom form styles using a private window, then we'll need to clear your regular browser’s cache. This deletes all the stored data and makes your browser to function efficiently. If the issue persists, I recommend using other browsers to see and check if this is a browser integrated issue.

 

I’m also adding this article that provides detailed steps on how to import your custom form styles seamlessly.

 

Leave a reply in this thread if there’s anything else I can help you with regards to your QBO account. I’m just a post away from you. Take care and keep safe.

hannah101
Level 1

Getting error message "Stream must have data" when trying to import a custom invoice sytle. What does this mean?

Its April 2021 and I am still getting this error.

 

I have tried the solutions listed above neither worked. 

 

Ryan_M
Moderator

Getting error message "Stream must have data" when trying to import a custom invoice sytle. What does this mean?

Hi @hannah101,

 

Let's get your custom form style import going without any errors. 

 

It's best to follow the steps in this article for this process: Import custom form styles for invoices or estimates. An important thing to take note of is to never mix scalar and table fields into a single table. This causes an issue with your file during the upload process.

 

If you already went through these steps, then I suggest you contact our Technical Support team for further assistance. They can investigate why you have this issue, and provide a resolution for it. 

 

See this article for the steps: QuickBooks Online Support. Please take note of their hours of operation, so you know when they're available. 

 

Post a reply if you have other questions about custom form styles in QuickBooks Online, and I'll handle it for you. 

hannah101
Level 1

Getting error message "Stream must have data" when trying to import a custom invoice sytle. What does this mean?

Hello Ryan, 

 

As a matter of fact I have already contacted your technical support team twice today. 

 

Both times nothing was resolved and I got disconnected from the call both times. 

 

Is there a way I can email someone my template so that they can advise me on how to make it so that QuickBooks will read it? 

 

Unfortunately, my team and I are unimpressed.

 

 

Rubielyn_J
QuickBooks Team

Getting error message "Stream must have data" when trying to import a custom invoice sytle. What does this mean?

This isn't the service that we want you to experience, @hannah101.

 

I understand the impact of any delay in resolving your custom template concerns. 

 

Since the Community is a public forum, the best way to fix your issue is by contacting our support team again.

 

They have advanced tools where you can have screen sharing. This way, they can look at your account further and provide some advice on how to seamlessly import your invoice template.

 

For the detailed steps, feel free to open this link: QuickBooks Online Support.

 

Also, you may want to learn how to import and design custom form styles for your invoices or estimates in Quickbooks Online.

 

Keep me posted on how your call goes by leaving a comment below. I'll be here to help in any way that I can. Stay safe always.

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