Getting Rid of Customer Credits Entered By Mistake

GCC13 · ‎February 19, 2021

I am trying to clean up my company file. Mistakes that were made in the past before I started here are still there. For example, (see screenshot) this payment was entered as $0.01 more than it should have been, and no one corrected it. There are several like this and a couple that someone entered a credit memo and then refunded on credit card too, some of those credits are pretty high. It is not likely that these customers will come back, but if so I do not want a credit on the books for them. I've read about creating an invoice to offset it, but I am unsure how/if this will affect sales, profits, taxes and such. Some of the credits are overpayment like pictured but others are credit memos issued incorrectly. Please help the wrong numbers are driving me insane.

Angelyn_T · ‎February 19, 2021

Hi there, @GCC13.

You can issue a refund check for the overpayment transactions. I can help you with the process.

Locate the payment transaction, then open it.
Mark the Refund The Amount to the Customer radio button.
Select Yes.
Review the Refund Amount, then hit OK.

Once done, a refund check will be recorded under your customer's name.

If these transactions are reconciled, I would recommend seeking help from a professional account for the best option. Or, you have to redo the past reconciliation to balance your books. For your guide, you can open these articles:

In addition, here's an article you can read more about the different ways you can track customer transactions in QuickBooks Desktop.

If you have any other questions, please let me know by adding a comment below. I'm always here to help. Have a good one!

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Getting Rid of Customer Credits Entered By Mistake

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