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malky
Level 2

Group Items

Hi,

I've created a group list which i use to create estimates. However the items don't show on the estimate when printed. I did mark the option that the items in the group should be printed but so far nothing has changed. does anybody have a solution for that

Solved
Best answer January 05, 2021

Best Answers
BigRedConsulting
Community Champion

Group Items

If the group is marked to print and you add it to a new estimate or invoice or sales receipt or credit memo (any sales form) then it should print.  That's not working for you?

View solution in original post

6 Comments
SarahannC
Moderator

Group Items

Hello there, malky.

 

There a possible reasons why the items are not showing when printing them in the estimates. It could be that there is a problem connecting to your currently selected printer, or the device is not ready.

 

We can perform some basic trouble troubleshooting steps to sort this out: First, you'll need to close your QBDT and download our QuickBooks Tool Hub file. Once done, proceed following the steps below to complete the process:

 

  1. Open the downloaded file.
  2. Follow the onscreen steps to install the program.
  3. Double click the icon on your Windows desktop to open the tool hub.

 

If the same thing happens, you can proceed following the Solution 2,3, and 4. For more details and make sure you won't miss a single step, you can check this article steps: Troubleshoot PDF and Print problems with QuickBooks Desktop. I've also added this article for additional reference: Resolve printing issues.

 

Lastly, you use these guide for additional tips when using an estimate  and the usual A/R workflow in QuickBooks Desktop:
 

 

Don't hesitate to comment below if you have other questions with QuickBooks Desktop. Take care and stay safe.

BigRedConsulting
Community Champion

Group Items

RE: I did mark the option that the items in the group should be printed but so far nothing has changed.

 

When you change the print details setting, nothing will change on existing transactions, where that settings was copied and is now part of the transactions.

 

The current setting will be applied to any new transactions you create.

 

If you really want to impact your existing estimate, delete the group from the estimate and re-enter it.

malky
Level 2

Group Items

Thanks for your quick response.. However i tried that before and it didnt help

LieraMarie_A
QuickBooks Team

Group Items

I appreciate the steps you've performed trying to fix the issue, @malky.

 

Since the behavior continues after trying the troubleshooting steps, I encourage reaching out to our Support Team team. This way, a representative can review the root cause of the problem and investigate this further.

 

Here's how:

  1. Select QuickBooks Desktop Help from the Help menu.
  2. Click Contact Us.
    QBDT HELP.JPG
  3. Type in a short description of your concern, then Continue.
  4. Choose a way to connect with support.

 

I'm sure that an agent would be happy to assist you with any questions that you have. For more details about our support availability, refer to this article: Contact Support

 

You can also check out our guide on adding different types of items in QuickBooks. It also includes answers to the most commonly asked questions about managing items.

 

I'd appreciate if you can update me on how it goes or if you have any questions. I want to make sure this gets resolved. 

BigRedConsulting
Community Champion

Group Items

If the group is marked to print and you add it to a new estimate or invoice or sales receipt or credit memo (any sales form) then it should print.  That's not working for you?

View solution in original post

malky
Level 2

Group Items

After restarting my quickbooks it's working now.

Thanks for all the help

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