Thanks for coming to the Community for help, @tami2.
I’m here to address your concern about duplicate invoice numbers on your monthly recurring transaction.
We haven’t received reports similar to this from other users. It’s possible that the recurring invoice transactions are damaged so let’s try deleting and recreating them.
1. Go to the Gear icon and select Recurring Transactions.
2. Find the transaction or template you want to delete.
3. Choose Delete on the drop-down arrow under the Action column.
For more information, please refer to this article: Remove recurring transactions or templates.
1. Go to the Gear icon and select Invoice.
2. Fill out the form.
3. Choose the types of payments that you accept under Online Payments.
4. Select Make recurring.
You may take a look at this article for additional information: How to create a recurring invoice and manage recurring transactions.
That should help get you back to business. If you have any more questions, please leave a comment and I will be more than happy to assist!
Hello there, @Jagster1000.
Thanks for posting your question here in the Community. I'd be happy to help get this taken care of today.
Since you're using a third-party application to download invoices to QuickBooks Online (QBO), I recommend contacting them so they can help you look for ways preventing these duplicates occur in the future.
In the meantime, let me walk you through deleting those duplicate invoices manually in QBO.
For more information and screenshots, you can check out this helpful article: How to void or delete an invoice or other transactions.
Let me know if you need further assistance, I’ll be happy to help you further. Have a great day!
I, too, am having difficulty with one customer who is double invoiced each month. I turned off her recurring invoice last month and yet still had the duplicate ghost invoice show up again. I'm unsure how to proceed since she's no longer listed in my list of recurring customers but the invoice continues to be sent. How do I delete it? Thank you
Welcome to the Community, AK621.
Since you've deleted your customer's recurring template, but they continue receiving an invoice you didn't manually send them, I'd recommend checking if there's any additional templates for their profile.
Each item listed on the report is a separate template. If you see any that you'd like to delete, take note of what they're named.
When you're finished, they can be deleted:
I've additionally included a detailed resource about managing recurring transactions that may come in handy moving forward: How to create a recurring invoice & manage recurring transactions
I'll be here to help if there's any questions. Have a lovely Friday!
Hi, I have over 80 monthly recurring payments set up and every customers using American Express produces two duplicate invoices and they always error for automatic deposit. I have to manually dismiss each payment, go to customer account, delete one of the invoices and then manually enter the payment. This is a real problem and time waster. I have written multiple bug reports and have chatted with online support.. I have allowed screen sharing to show this problem and no resolution has been provided. I have tried deleting and resetting these and it doesn't help. All the transactions that use Visa>MC process properly.
I hear you, @WCPiano. I'm here to make sure you're able to process recurring payments.
Ideally, you may encounter issues with customers' recurring payments that didn't go through, and the authorization problems or missing info are the most common reasons.
You're on the right track, deleting and recreating them is the best way to fix these issues. While we're on that page, please take note of the following things to avoid:
Now to recreate them, make sure to enter this information correctly to avoid repeating the error:
I'm adding this article to learn more about processing recurring payment issues: Fix Issues with Customer's Declined Credit Card Payments.
Additionally, I'd still recommend calling our QuickBooks Payments Team. Our specialists online have the tools to pull up your account, securely, and deeply discuss how you can reprocess the payment.
Lastly, the following references below may also help you understand what are the common while processing these types of payments:
I'm just a post away if you have any other questions about recurring credit card payments or with QuickBooks Online. I'll be happy to help you out. Take care and stay safe!
Thanks for the information. I have several years of using the recurring payments and inputting these into the system. I don't have any problems with the Visa/MC cards. There is definitely a problem with the AMEX cards in recurring payments. I have 88 monthly transactions that all process on the same day of the month. 12 of these are AMEX and they all error out and have to be manually dismissed, (which the QB warns you against) but there is no way to get the deposit to process.
All of these AMEX Transactions produce duplicate invoices....none of the Visa/MC process. I have to go delete one of these invoices for each customer and then manually received the payment. There has to be a programing problem with the AMEX.