cancel
Showing results for 
Search instead for 
Did you mean: 
jeff25
Level 2

Has anyone experienced problems with autofill, when entering a bill?

When entering a bill on QuickBooks Online, it typically pulls the previous lines used for that same vendor. Today, when entering a bill, it does not pull the typical information. After 4 years, this just started happening, and customer service has no answers on how to fix.
6 Comments 6
Just_me
Level 9

Has anyone experienced problems with autofill, when entering a bill?

By the number of posts I have seen about it, it seems to be an issue with many.  

ZackE
QuickBooks Team

Has anyone experienced problems with autofill, when entering a bill?

Thanks for reaching out to the Community, jeff25.

 

I've reviewed our ongoing/solved investigations and can confirm there's currently no records of subscribers reporting that their auto-recall feature isn't pre-filling bills.

 

I tested this myself in our test drive account and it worked properly for me. Here's an image showing my experience:

 

Since your transactions aren't being auto-filled, I'd recommend checking your browser. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if your auto-fill feature's working.

 

Here's how to access incognito mode in some of the most commonly used web browsers:

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Option P

 

If fields are being auto-filled while browsing privately, it's safe to say this problem's being caused by your browser. It can be fixed by clearing cached data and Intuit-specific cookies.

 

In the event it continues occurring while using incognito, you'll initially want to try switching to another browsing application.

 

Here's a list of supported browsers:

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Safari 11 or newer

 

You can also check a browser's compatibility with your books by utilizing our browser health checkup tool. QuickBooks supports the current and two previous versions of browsers. If you find that you're using an older version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.

 

In the event you've found no problems that could be causing this with your browser, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and/or internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.

 

They can be reached while you're signed in:

  1. Use the Help (?) icon.
  2. Click Contact Us.
  3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
  4. Select Start messaging or Get a call.

 

Be sure to review their support hours so you'll know when agents are available.

 

I've additionally included a detailed resource about system requirements for QuickBooks which may come in handy moving forward: System requirements

 

I'll be here to help if there's any questions. Have a wonderful day!

Just_me
Level 9

Has anyone experienced problems with autofill, when entering a bill?


@ZackE wrote:

Thanks for reaching out to the Community, jeff25.

 

I've reviewed our ongoing/solved investigations and can confirm there's currently no records of subscribers reporting that their auto-recall feature isn't pre-filling bills.

 

I tested this myself in our test drive account and it worked properly for me.

 

@ZackE  and any other Intuit/ QB Employees,

Just because you looked elsewhere, or "tested it yourself" doesn't mean it isn't happening.  I have been watching the community.  There are a GOOD number of others complaining of the EXACT same thing going on.  It started yesterday.  

I haven't had it happen on my end, but that doesn't mean that it's not a thing. 

It's not cool that you disregard what QB customers are saying or dealing with.  It's not coo that you try to invalidate what we, as paying customers, are going through. 

 

@jeff25  It IS a thing.  Search the community and you'll see that a LOT of others are having the same issue that you are.  Don't listen to @ZackE  or any other Intuit/ QB employee that says it's working fine. 

 

jeff25
Level 2

Has anyone experienced problems with autofill, when entering a bill?

I agree and thanks for you responding to my question. I did report this today and even have a case number, so I am not sure why they are not seeing others are having issues. This issue just started today, after 4 years of using this program. It's frustrating and it will create additional work steps for us, if not fixed. It is very frustrating!

StaceyO
Level 1

Has anyone experienced problems with autofill, when entering a bill?

This just started happening to me today, albeit I haven't been created bills in about a week. Very frustrating and a huge waste of my limited time.

StaceyO
Level 1

Has anyone experienced problems with autofill, when entering a bill?

Yes, same here. Super frustrating and a major time waster...

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up