Has anyone had an issue with invoice reminders sending twice?

We haven't received any reports of invoice reminders being sent twice, JG91.

One of the possible reasons why it's sending twice is the invoice reminder set up. Let's take a look and see whether there are two invoice reminders set up in the same way. Please follow these steps:

1. Go to the Gear icon and select Account and settings.
2. From the Sales tab, select the Reminders section to expand.
3. If there are two of the same reminder, you can turn off the other one. Simply select it and toggle the green button.
4. Hit Save, then Done.

You can also check this article for more details: Send invoice reminders automatically or manually in QuickBooks Online.

In addition, I've included this handy material for a complete guide in recording sales transactions in QuickBooks Online: Record invoice payments in QuickBooks Online.

I'll be glad to help you again if you have more questions about invoice reminders. Just add the details in the comment section.

I guess since I am experiencing this now three years past your post date, QB has not fixed the problem.  What a shocker!

Thanks for getting involved with this thread, KWAcct.

Since you're noticing duplicate invoice reminders being sent to customers, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

You'll be able to reach them while signed in.

Here's how:
 

1. Use your (?) Help icon.
2. Go to the Assistant or Search tab.
3. Enter a question in your Type or Ask Something field, or enter it in the Search questions, keywords, or topics area if you're on your Search tab.
4. If you're on the Assistant tab, enter "talk to an expert". In the event you're on the Search tab, select Contact Us.

Be sure to review their support hours so you'll know when agents are available.

If there's any questions, I'm just a post away. Have a great Wednesday!

Thanks Zack,

I have contacted the Customer Care Team a few times about this issue and they have been ZERO help.  I get the stock answers for when they don't know what is causing the problem:  Clear your cache, try incognito browser, try another browser , blah, blah, blah....IT'S A BUG/GLITCH...FIX IT!!

Hello, @KWAcct.

I can certainly see why having duplicate invoices go out to your customers would be a major concern. We want to make sure your automated tasks are working exactly as they should so you can stay focused on your business.

I’ve reached out to our Next Level Help team to get more eyes on this for you. They will carefully review your Community posts and your previous support history to get the full picture of what's happening. One of our experts will contact you within 1-2 business days to discuss the next steps for a solution.

Please don't hesitate to let me know if there is anything else I can assist you with.