Has anyone successfully gotten help for QuickBooks BillPay? Not BillPay by Melio or Bill.com. QuickBooks BillPay.

Welcome to the Community, @oscsbooks.

Let me help you and provide some information about QuickBooks Bill Pay in QuickBooks Online (QBO).

If you are a new user of QuickBooks Bill Pay, please note that your ACH payments may take longer to process during your first month. It may take up to 5 days for your vendors to receive payments during the first 1 to 4 weeks while we set everything up. We'll send you an email once everything is set up to let you know your payments will process at the normal speed. However, since it's been longer than the expected timeframe, I recommend that you get in touch with our support team to review the missing payment.

Here's how:

1. Click the (?) Help icon.
2. Select Search. Then, tap the Contact Us option below.
3. Enter a brief description of your concern, and Continue.
4. Select either Chat with us or Get a Callback

These are the support hours: Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT, and Saturday 6 AM to 3 PM PT Advanced, any time, any day.

For more info about QB Bill Pay, check out this article: Learn about QuickBooks Bill Pay.

In addition, If you want to learn how to check which bill pay add-on you have, you can read this article: Check which Bill Pay you are using in QuickBooks Online.

Feel free to come back here if you have further concerns about QB Bill Pay. I'll be willing to assist you.

@oscsbooks 

It's been almost a month but no vendor has received the check?

Apparently in my frustration, I gave inaccurate information.

I started using QuickBooks BillPay on 10/10/2023. It worked fine. So I scheduled a batch of payments - 57 between 10/30 & 11/1. All the funds were withdrawn from our account. Of those 57 checks, only 23 of them have been changed from Shipped to Paid - I'm guessing that change means those have been deposited by the vendor? The remaining 34 checks total about $30,000 & are to 10 different vendors.

Been there, done that.  I have so far spent close to 20 hours trying to resolve these issues.  I get transferred from department to department.  Few QuickBooks customer service people seem to be familiar with QuickBooks BillPay.  I have also be given email addresses & phone numbers for BillPay by Melio, Melio Bank, Green Dot Bank, Bill.com even though I have expressly told them I am using QuickBooks BillPay, not any of those services.

Apparently in my frustration, I gave inaccurate information.

I started using QuickBooks BillPay on 10/10/2023.  It worked fine.  So I scheduled a batch of payments - 57 between 10/30 & 11/1.  All the funds were withdrawn from our account.  Of those 57 checks, only 23 of them have been changed from Shipped to Paid - I'm guessing that change means those have been deposited by the vendor?  The remaining 34 checks total about $30,000 & are to 10 different vendors.

I don't think your information is inaccurate. It's been almost a month but more than half of the bill payment status has not changed to Paid. You should contact some of your vendors to confirm whether they have received the check or not. A potential problem with paying by check in the new QB Billpay is that they don't provide any feature to easily cancel a check and replace it with a new one. I would recommend using a free bill pay app with those features to integrate with QBO.

I have been able to confirm with the vendors that they didn't receive payment.  I just don't know what to do now.  I had to re-issue payment for about half of those but the funds from those BillPay checks are gone from our checking account & I'm not seeing anyway to get them returned.

I'm not seeing anyway to get them returned.

That's the downside of the new QB Billpay I mentioned earlier and Support couldn't offer any quick solutions. That's why you should consider using another bill payment app with a cancellation feature if you always use checks to pay your vendors.

I'll direct you to the appropriate support group to address your payment issues, oscsbooks.

I understand the importance of accurately tracking payments in the program. To resolve this, I recommend reaching out to our QuickBooks Online Support Experts. They have the tools to investigate why funds were withdrawn from your account, but vendors haven't received payments.

To contact support: 

1. On your QBO account, click on Help (?).
2. Select the Search tab, then click on Contact Us.
3. Enter the concern, then select Continue.
4. Click on Chat.

Additionally, you can track your bills by running reports and customizing their data based on your specific needs.

Keep me posted whether you need further assistance or want to engage with the Community. I'll eagerly wait to assist you at any time. 

@SirielJeaB you're solution is to send me back to customer service hell that has already wasted 20+ hours of my life with no one actually knowing that QuickBooks BillPay is not the same as BillPay by Melio or Bill.com?  No thanks!

Hi there, @oscsbooks.

I understand how hard it must be for you. I know every penny counts as well and time is essential when running a business.

Thank you for following up with us so we can make things right. Please know that we're committed to helping you resolve your issue.

As of the moment, we already submitted an internal complain on your behalf documenting your comments to the payments team. Rest assured that we at the Community are always here to help you and please don't hesitate to leave a comment below if anything else comes up.

We have also been having issues with vendors not receiving check payments that were issued through QuickBooks Bill Pay.  After many days/hours on chat and the phone with customer support, we were finally able to void and issue a stop pay on them but that had to be done by QuickBooks/Inuit on their end.  Weeks later we received an email from Intuit of returned check payment notification which stated "your check payment scheduled through QuickBooks Bill Pay was unsuccessful and it has been voided.  The full payment will be refunded to your account XXXX in five banking days."  However it took over 2 weeks to receive the refunds in our bank account.  I think as long as they haven't been marked "paid" in QB, that they can void/stop pay for you.

We now have one that is marked "paid" but the vendor states they haven't received it and QB cannot provide us a copy of the canceled check so we can see who deposited it.

FYI - you might want to try calling [phone number removed].  Its the number listed near the bottom of the emails from Inuit when a payment is scheduled, etc.

It has "Money movement services are provided by Intuit Payments, Inc...located at [address removed], phone [phone number removed]."

We were able to speak to someone on the phone that was at least trying to be helpful.

Since the separation of Bill.com with QBO, it has been a nightmare trying to get vendors and contractors paid in a timely fashion.  Both entities now take an absurdly long time for an EPAYMENT to get to the vendor, when every other ACH/epayment on the planet only takes a day or two.  The only other option is the charge us an even more absurd amount to get payments made in a STANDARD timeframe.  I am absolutely furious with both entities.  It's highway robbery!!

Now, I am trying to stop/cancel/void and "processing" epayment and there is NO way to do so on any page, no matter what link I click.

The integration between Bill.com and QBO was beautiful and convenient.  Not perfect, but a hell of a lot better than either one is right now.  This is such an unbelievably poor business practice.  The ever-increasing regular fees should be plenty to cover timely epayments, for Pete's sake!!!   

@LadyKBell 

You can signup for a free Melio account as the backup. You can choose their Fast Check or Fast ACH option if required.

https://affiliates.meliopayments.com/pricing

You can also get $100 cashback to pay the first bill.

https://affiliates.meliopayments.com/cashback

I would not advise my clients to use QBO BillPay feature.  It is nothing but a headache.  The payments don't go through smoothly and to get a problem resolved is like pulling an alligator's tooth.  Try to find a bill pay product that will communicate with QBO.