Help - Intuit Online Payroll won't allow me to save check numbers of payroll checks.

Hi there, GalesEquineFacility.

I appreciate you for performing some steps to resolve the issue. Since you're still unable to save the check number, I suggest contacting our QuickBooks Support Team. They have the tools to figure out the cause of this problem.

Here's how to contact them:

1. Open your QuickBooks Account.

2. At the top right, click the Help icon.

3. Click Contact Us.

4. Under What can we help you with?, enter your concern (the "save check number" button does not work).

5. Click Let's Talk.

6. You'll be routed into the Choose a way to connect with us page.

• Start a chat with a support expert.
• Get a callback from the next available expert.
• Ask the community to get help from businesses like yours.

7. Select how you want to contact them and fill in the information.

Please check this article on how you can change processed and unprocessed checks: Change an employee paycheck.

If you want to create a paycheck that has a net pay amount of zero, you can refer to this article to see the steps: Create a zero net paycheck.

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

I'm having the exact same problem.  This is a software glitch.  They must have done an update and the update caused this problem.  Intuit takes FOREVER to fix problems so don't expect to see this corrected anytime soon.  I saw a recommendation by an Intuit employee to go to Settings, General, and make sure you have the check number function checked.  Mine was checked (probably because it has worked up until recently and I haven't made a change to the settings) but still doesn't work.  Very frustrating.  Do you think they will give us a discount on the product since we are not getting what we paid for :).

Hi there, @FuelCafe.

Let's access your QuickBooks Online (QBO) account on a private or incognito window. This way, we can roll out the possibility of a cache related issue.

Stored cache for a period of time causes unusual behavior to your browser and can affect the performance of your QBO account. To start, you can use this keyboard shortcuts in opening a private window:

• For Google Chrome: Ctrl + Shift + N
• For Mozilla Firefox: Ctrl + Shift + P
• For Safari: Command + Option + P 

If you're able to save your payroll check number while in a private window, then, we'll need to clear your regular browser's cache. This will delete all the browsing data and make your browser to function efficiently.

However, if the issue persists, I recommend using other browsers to check if this a browser-related issue.

For future reference, I got your this article that can guide you through the steps on how to print W-2 forms in your QBO.

I'm always here to help you in case you have other concerns. Keep safe and take care!