Hi, I am using Banking --> Receipts. When I forward emails with attachments to [removed], it does not seem to accept the pdf this way.

Let's check this out, stadjeran.

When you forward your emails, is there a reply from our system? You can also try sending pictures of your receipts in other formats like jpeg, jpg, gif, or png. Please be sure that the total size of your email doesn't exceed 20 MB.

Thanks in advance for any additional details.

Hi Jess,

I found the error logs for this in my email.

We couldn't read your expense receipt(s) (for any PDF I email)

I tried this for about 10 different invoices, and I was given the same error for each PDF. These pdfs are from different vendors, and work on my PC and Quickbooks does recognize them when I drag and drop them into the Banking-->Receipts area.

I am following this guide:

https://quickbooks.intuit.com/learn-support/en-us/track-receipts/email-receipts-to-quickbooks-online...

It just doesn't like ANY of my pdfs. It will accept the email if its just an inline html receipt(the contents of the email), but it does not like my pdf attachments. FYI, I am using Zoho Email as the client.

I have tried to debug/troubleshoot/isolate the issue in the following ways:

• Foward the email I received with PDF invoice
  • Result: Received email with error: We didn't recognize the format of your attachment. 
• Compose a new email with PDF invoice
  • Result: Received email with error: We didn't recognize the format of your attachment.
• Upload the PDF directly on the Banking --> Receipts page
  • Result: Works fine. Recognizes PDF.
    • However, this isn't a valuable solution to me, I am trying to setup email filters to automatically recognize invoices and forward them off to Quickbooks online.

Allow me to jump in on this thread, @stadjeran.

I appreciate you for providing the exact error log in your email and as well as performing the steps to resolve this.

There are requirements when emailing receipts in QuickBooks Online. Let's ensure that the picture must be a PDF jpeg, jpg, gif, or png. We also need to make sure that each image contains only one receipt.

Also, aside from using a PDF file, you can paste the picture of the receipt to the body of the message in the email. This will also help eliminate the error log.

Once your bills and receipts are in QuickBooks, you may want to consider reviewing and categorizing them into the correct accounts. This will guide you in ensuring your books are accurate.

I'm always here to lend a hand, stadjeran. Your success with QuickBooks is our top priority.

I appreciate the help, but your post does not resolve the issue, and it feels like you believe that the root issue is myself, and not the system. This appears to be a coding issue and not a user issue. I am trying to confirm that, so that I stop wasting hours trying different scenarios. Can you actually confirm that any users emailed PDFs are being registered by your system? 

As you stated, it will accept PDF's via email. I have tested these EXACT SAME PDF files via emailing vs uploading on QBO Banking -->receipts -->drag and drop. It will give me an error "We didn't recognize the format of your attachment" for a pdf when I email it, but it will upload fine via drag and drop.

As a step by step through your post Charlene: My response in Red.

As my colleague mentioned, there are requirements when emailing receipts in QuickBooks Online. Let's ensure that the picture must be a pdf, jpeg, jpg, gif, or png. Let's also make sure that each image contains only one receipt.

The Same PDF will work when I upload via drag and drop, but it will not work when I email it as an attachment. Therefore its not the PDF file (unless they get sent to different APIs?)

Once done, email the receipts to your custom email address. This may take a few minutes to send. Also, QuickBooks will automatically pull dates, amounts, vendor, and last four digits of the credit card from the image.

Quickbooks emails me that it does not recognize the file format (it does not recognize PDFs).  It works when I drag and drop.

Aside from using a PDF file, you can also paste the picture of the receipt to the body of the message in the email. This will also help eliminate the error log.

This is a clever step, but I think we both know if this is the go to solution, then that system needs to be refactored. If Quickbooks can't read an emailed PDF, I am going to have to see if its something I can achieve via the QBO API, or if I need to accept the sever limitations of QBO Receipts.

Once your bills and receipts are in QuickBooks, you may want to consider reviewing and categorizing them into the correct accounts. This will guide you in ensuring your books are accurate.

The receipts are being automatically sent to QBO to avoid having my email inbox be used as a receipt storage area.

I'm always here to lend a hand, stadjeran. Your success with QuickBooks is our top priority.

Let me join this thread so I can share more details about this feature, stadjeran.

I understand that you really want to email the receipts and bills instead of the manual upload because it's very convenient. Aside from that PDF, you'll want to email it using the other file formats. These are:

• JPEG
• JPG
• GIF
• PNG

Also, make sure that you've met the file size requirement which is less than 20MB and each image or file contains only one receipt. 

In addition, there's no case or investigation about this error. If you still receiving the same behavior, please reach out to our Customer Support Team so they can investigate this. 

1. Go to Help and enter Talk to a human.
2. Type in the error message and click I still need a human.
3. Click Contact us and choose either Message an agent or Get a callback.

I'll be here if you need anything else. Wishing you all the best!

Hi Alex,

I have already tried calling in. The agent was unable to help me and she agreed I was doing the correct workflow and she was stumped as well. Is there someway to reach someone higher up on the chain?

Was this ever resolved?  I have the exact same issue.  

PDFs emailed to @qbodocs do not work

Same PDF uploaded via drag and drop works great.

Was this ever resolved?  I have the exact same issue.

Thanks for joining the Community, mfinishing.
 

I've reviewed our ongoing/solved investigations and can confirm there's currently no records of a We couldn't read your expense receipt(s) error being received when emailing receipts to QuickBooks Online.
 

If you're experiencing this same message when sending documents to Intuit and you've already attempted all of the troubleshooting steps recommended by my colleagues, you'll want to follow the process provided by AlexV to get in touch with our Customer Care Team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
 

If there's anything else I can help with, I'm just a post away. Have a wonderful day!