Hitting Enter - How to change what occurs

I can think of three scenarios of what happens with your cursor when you use the enter key, Wolverine7464.

Usually, the most effective way to enter a journal entry is to point with the use of your cursor (mouse) to where you should want to put the details. If you're trying to go to the next line number, you'll have to use your mouse so you can enter an entry. Please see the first screenshot below:

If you're referring to the Description column, you can use the enter key if you want to expand the field and enter more details about an entry. 

However, if this is the information found when clicking on the drop-down arrow, you'll always have to use the arrow up or down to select the correct information and not the enter button.

Furthermore, QuickBooks Online (QBO) offers a variety of reports that will tell you the different aspects of your business. To know more about how to filter them to show the specific information that you need most, I've added this article for your guide: Customize Reports In QuickBooks Online.

Reach out to us if you have any other questions or if you're referring to something else. Remember, we're here to make sure that everything is covered. Stay safe and have a nice day!

How about the curser not positioning after invoice entry, choosing "Save and New".....the curser should position to the vendor field on the new screen.  It does not.  This has happened twice in about 90 days for me.  I've showedd this to a chat helper, but got no fix, nor an offer to escalate the issue.

We are having the same issue with the cursor not positioning in the vendor after Save and next.  It is slowing productivity in  invoice entry.  This has happened before once QBO entered Beta.  I messaged with them and it was fixed.  Now they suggest using batch feature, which is not a good solution when our invoices have multiple lines on each.  Batch wants to list a new invoice number for each line.  Lots of backtracking and extra time for completing one invoice.  I don't understand why Beta is messing with so many daily tasks causing more entry problems.

Did you ever receive a solution to this issue?  It's driving me crazy...

I want to make sure we're on the same page, @vtwade. I'm here to help you isolate the issue.

I'd like to verify if you're trying to hit the Enter button, but the cursor doesn't go to the next line when creating a journal entry. If so, I agree with MariaSoledadG. You'll need to point to the next line using your cursor so you can put details from there.

If it's the Description box you're talking about, the Enter key is used to expand the section for you to type in more details about the entry. See the following image for reference:

On the other hand, if you're referring to the cursor not going back to the customer's name drop-down after clicking on Save and new, then it's working as designed. You'll have to point back to the name field to choose a customer whenever you create another one.

If you're good and want to personalize invoices in QBO, read this for the detailed steps: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Kindly post an update here, as I want to ensure this is handled. I'll be right here if you need further assist. Keep safe!

When I hit the enter button in the description area it should drop down and expand under my content. When I  hit enter it goes to my next colum on the invoice not down below where I need to expand my description.   Help.

It's not the experience we want you to have, @kengel. Rest assured that I'm here to help you fix this issue.

There are times when QuickBooks Online behaves unexpectedly due to a full browser cache and cookies. With this, I suggest using a private window as this doesn't store files and load web pages faster.

To open an incognito window, you can refer to these keyboard shortcuts:

• Google Chrome: Press Crtl+Shift+P
• Microsoft Edge & Mozilla Firefox: Crtl+Shift+N
• Safari: Press Command+Shift+N

If you still have the same result, I suggest utilizing another supported browser. It will help us identify if the issue is specific to your current browser.

If you can now enter and expand your description box, consider returning to your regular browser and clearing its cache and cookies.

Moreover, I'm happy to share this article to learn more about shortcuts on keyboards: Keyboard shortcuts for QuickBooks Online.

I'll be here if you still have questions about your Invoices. Have a great day, and take care.