Welcome to QuickBooks Community, drschwarz62! I'm happy to assist you with changing the reference type.
The Ref No. Type is based on the transaction we used when recording the fees or charges in QuickBooks Online. I'll show you step by step on how we can update Ref No. Type for the credit card charges.
If you used a Credit card credit, we can delete it. Here's how:
- Go to the Accounting menu.
- Within the Chart of Accounts tab, select the CC credit.
- Click Delete. Then, Yes to confirm.
![l.o.PNG l.o.PNG](https://quickbooks.intuit.com/learn-support/image/serverpage/image-id/87724i89F3DC03DE9260EF/image-size/large?v=v2&px=999)
Then, re-enter the data using the expense type.
If you recorded it as an expense but shows a CC credit in the register, let's perform some troubleshooting steps to let QuickBooks run smoothly when creating a transaction.
Start by logging in to your account using a private or incognito window. This fixes unusual behaviors and errors in the program. These are the shortcut keys:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Option + P
If that works, we can go back to your main browser. Then, clear the cache and cookies to get rid of the accumulated junk files. Switching to other supported web browsers can be a good alternative, too.
Then, let's keep your transactions and account accurate by reconciling them. Visit this article for more details: Reconcile an account in QuickBooks Online.
If you need more concerns about recording and correcting transactions in QuickBooks, feel free to post them here. I'd love to help you. Have a good one!