How can I delete "balance due"? Invoice showing a balance due when in fact the customer paid, with tip so there is no chance of a balance due.

Thanks for visiting the Community, dhaskin. I'll provide details about when QuickBooks Payments deposit your customers' payments to your bank account.

If you're referring to the amount due within the sales transactions page, I suggest reviewing that specific invoice transaction to check the item amount and tip amount if it shows correctly.

If it's not, I suggest deleting and recreating the invoice transaction and ensuring to double-check if there's no balance due showing in your invoice.

However, if the payment and tip applied are all accurate, I recommend getting in touch with our Technical Support Team. They have all the tools to pull up your account in a safe session and review the transaction.

However, if this isn't the case, can you please add a screenshot of the exact page you're viewing in QBO?

If you have other concerns about managing your deposits and payment transactions, I'm just here to help. Keep safe always!

See attachment.  Shows balance due despite receiving payment for more than invoiced..

Thanks for providing a screenshot, @dhask1. With it, I can help you get your invoice paid and record its payment correctly in QuickBooks Online (QBO).

QuickBooks will first deduct the amount you receive from your customer from the tip you inputted. Then, the rest will be applied to the total amount.

To calculate this, ($170.08 - $15.46) - $156.02 = $1.40. That's why your invoice still shows a balance due amount. With this, I'd recommend reducing the tip to $14.06 so you can record the payment and close the invoice. Please see the screenshot below for your reference.

Once you're done, you can pull up the Invoices and Received Payments report to check the accuracy of the recorded transactions above. Go to the Reports menu's Standard tab and select the said report to do this

Also, you can personalize and add specific info to your invoices and other sales forms in QBO. You may want to check out this article to guide you through the whole process: Customize invoices, estimates, and sales receipts in QuickBooks Online.

If there's anything else you need or you have other concerns about managing invoices and income transactions in QBO, I'm always ready to help. Take care, and I wish you continued success, @dhask1.

Thanks for the reply Rea_M.  "I" did not enter the tip amount, it had to be done by the customer.

I changed the tip to $14.06 as instructed, but you can see by the screenshot, now it changed the total charged to $168.68??

Because of this, I did not save the changes to the invoice.  Please advise.

I appreciate the update, @dhask1. 

Since the total charge increased when you added the tip, I'll point you in the right direction for support to help you sort this out.

I suggest contacting our QuickBooks Online Support Team. They have the tools to have a screen-sharing session with you in a safe environment and investigate this issue further. This way, they can provide you with a resolution. 

Here's how you can reach out to them:

1. Go to Help (?), then click Search.
2. Select Contact Us.
3. Please enter your question and tap Continue.
4. Choose a way to connect with a live support agent: Ask the community, Have us call you, or Chat with us.
   
   

I appreciate your patience while working on this issue. Feel free to tag me in your reply for any additional questions about QuickBooks-related tasks. We're determined to help you succeed. Keep safe always.