How can I manually enter vendor ACH information without it disappearing?

Try opening your QBO account on any private/incognito browser.

We appreciate you bringing this up here in the Community, seamusiclover.

There's an ongoing investigation regarding the vendor ACH information issue, which disappears after saving. Our product engineers dedicate their time and effort to the necessary fixes to keep everything working as designed.

Currently, we don't have the exact time frame for resolution yet. Hence, I recommend contacting our customer support team so they can add you to the list of affected users. This way, you'll receive timely updates via email regarding the progress of this case.

Here's how:

1. Click Help (?), then proceed to the Search tab.
2. Select Contact Us and pick Ask about something else.
3. Enter your concern using simple phrases and keywords, then hit Continue.
4. Choose how you would kike to connect with an expert: Start a chat or Get a callback.

Please also observe their support hours to ensure you can get in touch with them.

On the other hand, you can scan this material for guidance on scheduling and managing vendor payments: Learn about QuickBooks Bill Pay for QuickBooks Online.

You may return to this thread anytime if you have other questions about modifying vendor information in QuickBooks Online. We're always here to help.

Is there any update on this issue? I am having the same problem manually entering the vendor's ACH information. Once I click save, the ACH info fields remains blank in her profile. The vendor was also sent an invite to provide the information herself, but was only receiving an error message.

Has there been any update on this issue? I am currently having the same problem with manually adding a vendor's ACH banking info. Once I click save, the ACH fields remain blank in her profile. Vendor was also sent an invite to input the information herself, but she only received error messages. Thanks.

We opted to go with Melio for this service.

Hey there, @wearecommonfolk. 

Thanks for joining in on this thread. Let's work together to get this resolved one and for all. 

Since the issue is persisting, let's try a few basic troubleshooting steps: 

• Clear your browser's history
• Sign out and then back in 
• Turn off your device and then back on

In the meantime, provide me with the error message your vendor is receiving when inviting them.

I'll be waiting for your response! 

Thank you for the time and effort you've invested in attempting to resolve the function issue we encountered on the QuickBooks platform. I appreciate your dedication.

After careful consideration, we decided to switch to another vendor to ensure that we can focus on our core business activities and continue growing our company efficiently. This decision reflects our need to allocate our resources and time where they are most effective.We have already invested significant effort in resolving this without success, which has diverted valuable time from our primary objectives.

@wearecommonfolk 

You can explore Melio as another option.

https://quickbooks.intuit.com/learn-support/global/manage-suppliers-and-expenses/pay-bills-online/01...

It appears you have not read the thread. I mentioned that previously.