How can I record vendor discounts, when I create an itemized Vendor Bill?

Hi, @Redi Imports. I'm here to help.

Normally, QuickBooks Online (QBO) allows for entering a line item dedicated for vendor discount with a negative value given that the total isn't less than zero. To provide better assistance, may I kindly inquire to the specific error you encountered while entering the line item with a negative value? It would also greatly help us if you could add a screenshot of the problem.

For now, I suggest ensuring that the vendor discount line item does not cause the bill or expense transaction to be less than zero in its total amount. 

As a future reference, let me add this article as a guide in entering refunds and vendor credits in QBO: Enter vendor credits and refunds in QuickBooks Online.

We're always here in the Community if you have updates on the issue you've encountered entering a line item with negative amount

Thank you for your response.  The specific error message that I get is "this value is out of range".  The first screenshot shows the error.  The total of the vendor invoice is $763.33, after the discount, so it is definitely not less than zero. 

When I type the negative symbol -, I immediately get the error message.   It will let me type the dollar amount (-37.23) - see 2nd screenshot - but when I hit tab, that number simply disappears (see 3rd screenshot).  It simply won't accept any number less than zero. 

We have been always been able to add discounts, etc., for years, up until this week. Now we have been getting that same error in all of our Bills, Expenses, Vendor Credits, Credit Card credits, etc. 

Thank you for responding to my question.  We get an error message that reads "this value is out of range", as soon as we type the negative symbol - into the amount box. (See first screenshot).  It will let me keep typing the amount of -37.23 (see 2nd screenshot), but when I hit tab, the number simply disappears from the screen (3rd screenshot).  It just won't accept any amount less than zero. 

This is a recent change in the past few days, but it is happening in many different areas (Bills, Expenses, Vendor Credits, Credit Card Credits, etc.).  

Hello there, @Redi Imports.

When creating a bill in QuickBooks Online, it usually allows you to enter a negative amount. When you type in the negative symbol, it will show an error message This value is out of range. However, you can continue typing in and be able to save the bill.

In your case, since the amount disappears when you click another tab, we can proceed with troubleshooting your browser.

The stored files in your browser are typically the source of unexpected behavior or failures in QBO. Your cache saves the files from many websites you visit, so you can quickly load the pages the following time. The browsing speed of websites like QBO may be impacted if the cache is retaining too much data.

It's a good idea to check for issues brought on by a full cache when browsing anonymously because doing so prevents the cache from recording your browsing data. You may also try to use other browsers.

• Chrome: Press Ctrl + Shift + N
• Internet Explorer and Mozilla Firefox: Press Ctrl + Shift + P
• Safari: Press Command + Shift + N

If the steps above will not work, you can use supported browsers as an alternative.

If the given procedures are successful, I advise you to clear the cache in your browser to avoid utilizing outdated forms, safeguard your data, and improve the performance of our programs on your computer.

If the issue persists, I recommend contacting our Customer Care team. You can request for a screen-sharing session so they can investigate further the reason of this issue.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. Choose either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option or type a question or topic you need help with. If you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
• Start a chat with a support expert.
• Get a callback from the next available expert.

Additionally, you can check our Manage Suppliers and Expenses page. From there, you can read and learn some tips for managing your suppliers effectively.

Feel free to click the Reply button below if you have questions about managing vendor bills. I'm always here to help. Have a great day.

Thank you for the advice.  Unfortunately, after clearing my cache etc., the problem persists.  I did use another supported browser, and same results - would not allow negative numbers.  I will try to open a ticket with Tech Support, but we still have an open/unresolved ticket with them from July 2023, so I won't get my hopes up.  Thanks again

We are having the same exact issue with the same QBO response.  Something we have been doing for years, suddenly stopped working along with many other features.  I.e., adding a line so a discount can be added under a particular item. It seems QBO has made software updates which are affecting many features that are key to our day to day business.

I heard your sentiments, @red. I'll provide the steps for contacting our support team in QuickBooks Online. We understand the frustration of not having this process as anticipated and the significance of getting this fixed as quickly as possible.

If you've tried to perform the basic troubleshooting steps as suggested by my colleague above, I urge you to call our support team so they can further assist you on how to remove this bug within QuickBooks Online.

Please see the steps below:

1. Log in to your account.
2. Click the Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose to Have us call you to connect with us.

For your convenience, here are the support hours for different QuickBooks Online plans:

Plus, Essentials, Simple Start:

• Monday to Friday: 6 AM to 6 PM PT
• Saturday: 6 AM to 3 PM PT
   

Advanced:

• Support is available anytime, any day.

The Community is here for you 24/7 on the clock. If you need to drop your additional comments, notify us below. Keep safe.