How can we have Quickbooks answer the question we ask?

Welcome back to QuickBooks Community, astro-c-usa.

I'd appreciate you for following the steps provided by my colleagues from other posts you've posted.

Since the issue persists, I suggest contacting our QuickBooks Support Team. They have the tools to pull up your account to investigate the cause of the PNC Bank disconnection. They can also share accurate details about bank connections to get a genuine explanation for any concern you may have.

Here's how to contact them:

1. Open your QuickBooks Account.
2. At the top right, click the Help icon.
3. Type PNC Bank disconnection in the Type something field.
4. Click I still need a human.
5. Hit Contact us.
6. You'll be routed into the How can we help? page. Then, select how you want to contact them and fill in the information.

You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types.

Please refer to this article to see steps on how you can manually import your bank transactions in QuickBooks Online so your entries are up to date: Manually upload transactions into QuickBooks Online.

Let me know if there's anything else you need help with. Know that I'm always here to help you anytime. Take care and keep safe!

There are no humans to be talked to. There are only bots. It is impossible to reach anyone through the Help menu. Can't a human contact me to provide the promised support?

Hello there, 

Our Phone Support Team is available every Monday to Friday between 6 AM - 6 PM PT, and Saturday 6 AM - 3 PM PT. By these hours, you can reach out to us either by Chat or Get a callback. Meantime, you can manually upload your bank transactions while we further look into the root cause why PNC bank keeps disconnecting. 

Always know that the Community team is ready and available to help you 24/7. Take care and stay safe!

I follow the steps but do not reach any human interface. I reach only a link to the community and another link to a messaging option always disabled. Where is the link to Chat? Where do I write the call back number? I want you to call back because I am in Brazil this time. 

Hi @astro-c-usa,

I appreciate you for getting back to us here in the Community. I can provide some clarification about contacting QuickBooks Support Team.

If you're using the US version of QBO, the option for messaging and request call back is only available within the US hours. Our Customer Support Team is available from 6 AM - 6 PM Pacific Time (Monday - Friday) and 6 AM - 3 PM (Saturday).

Since you're in Brazil, I suggest converting the time to get in touch with someone successfully. It may be the reason why you're unable to use the Get a callback or Start a chat feature.

For additional reference, you can use the following article to fix  bank issues in QuickBooks: What to do if you get a bank error or can't download transactions in QuickBooks Online.

 
Please let us know if you need anything else. The Community and I will be here to help you.