How do I apply a direct to vendor payment from a customer to the invoices I received from the vendor? the customer paid our vendor instead of us.

bensons · ‎December 10, 2018

We have a customer who has no open invoices but owed us money for a transportation charge. Instead of paying us directly he paid one of our transportation vendors the amount he owed us. Our vendor sent us a statement with several invoices on it (not all from this customer) and our customer's payment applied in general, not to any specific invoice. His payment is more than his portion of his invoice from this vendor. He owed us from a second transportation vendor as well but made the full payment to one vendor. I've entered all bills from this vendor into quickbooks, but how do I apply the customer's payment to them?

Rustler · ‎December 10, 2018

receive payment against the customer invoice and deposit those "funds" in the cash account

use pay bills, select the cash account as the payment source, and select the bill(s) to be paid, and pay the bills

then pay the second vendor the same way

The vendor keeps his accounting his way, QB does not use the same procedures as far as designating bills in a/p, or you could call the vendor and see how much was paid to each of the vendor invoices and duplicate that in QB

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Rustler · ‎December 10, 2018

receive payment against the customer invoice and deposit those "funds" in the cash account

use pay bills, select the cash account as the payment source, and select the bill(s) to be paid, and pay the bills

then pay the second vendor the same way

The vendor keeps his accounting his way, QB does not use the same procedures as far as designating bills in a/p, or you could call the vendor and see how much was paid to each of the vendor invoices and duplicate that in QB

boxwood1 · ‎January 27, 2020

We are not paying vendors now.

Your customer in not physically here.

We are just trying to email a customer a copy of a their half paid invoice to show their deposit was made.

The balance is due on delivery which is two months away from now.

At his time it looks as if we have run their credit card for twice the amount of what we actually ran their credit card for. I want to correct my mistake in Quick Books.

Rose-A · ‎January 27, 2020

Hi, boxwood1.

If you recorded these payments manually, then you can always delete the duplicate payment. However, if these are processed through the Merchant Services, I'd suggest getting in touch with the Merchant Services Center to help you delete the other payment. This way, you'll be able to email a copy of the customer's half paid invoice.

Here's how to contact them: https://quickbooks.intuit.com/learn-support/en-us/payments/contact-payments-support/00/376458

If you want to reverse the duplicate payment, see the steps below:

Sign in to your QuickBooks Payments account.
From the Activity & Reports drop-down, select Transactions.
Enter the appropriate date range and select Search.
Select the Transaction ID or the transaction you want to reverse.
Select Reverse (Void/Credit).
Select the checkbox for the desired transaction, then Submit.

To know more about merchant services processes, you can refer to these articles:

Let me know how that works out for you. I'm always here to assist you further and provide more insights. Have a nice day!

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How do I apply a direct to vendor payment from a customer to the invoices I received from the vendor? the customer paid our vendor instead of us.