We're glad you've come into this forum, CharlieB65. I've got steps to help you handle customer invoices and refund payments.
When managing customer refunds, recorded invoices with cash advances will automatically be marked as paid once refunds are successfully returned to your customer's account.
If your payments were made through credit cards, there are specific requirements to take note of when you issue credit card refunds:
- Credit card refunds can only go back to the original card used for the payment. You might need to contact your customer to verify this info.
- You can only refund up to the amount of the original sale.
- You can only issue credit card refunds within 90 days of the sale.
Also, if you have QuickBooks Payments, you can process a refund with a credit card right from the sales receipt, invoice, or associated payment.
If you want to manually record the return of your customer funds, you can follow the steps below:
- In your QBO account, go to the +New icon, and select Refund receipt or Give Refund.
- Under the Customer dropdown, select the customer you want to refund.
- From the Refund dropdown, choose the bank you deposited the payment for the invoice.
- Add all the products or services the customer returned in the Product/Service column.
- Review all the necessary information. Then, select Save and Close.
You can check out this article for more detailed information: Record a customer refund in QuickBooks Online.
Moreover, I'm sharing this helpful resource to guide you to run and review specific reports of your business finances: Run reports in QuickBooks Online.
We'd be delighted to hear more from you if you require additional assistance managing customer transactions. Feel free to leave a comment below, and we'll be sure to get you covered. Keep safe and have a good one!
