Hi Serated788. In order to have the invoice show as unpaid, the payment that was received needs to be deleted.
What I would do, is search for the transaction amount using the search function at the top. Once you search for the payment follow these steps:
- Click on the payment in the search window
- Now, the payment will open in another window
- At the bottom of the screen, select Delete
- Select Yes
Now the payment has been deleted, and the invoice will no longer appear as paid.If you have any more questions, just reply here.