Thanks for getting back to us, @devonne-kahunain.
Allow me to join in this conversation and share the steps on how to disable the password.
It could be that the master admin locked your books and used a password to avoid creating changes. If you're not the primary admin, contact him so he can change your settings or transfer the role to you.
Here's how to remove the password:
- Go to Settings and select Account and settings.
- Click Advanced, then go to the Accounting section.
- Under the Closing date field, click the drop-down list and choose Allow changes after viewing a warning.
- Select Save.
Once done, open again the bill and remove the billable checkmark. You can make changes to past reconciliations, but be careful. This can unbalance your accounts and other reconciliations.
On top of that, I've also included this reference for a compilation of articles you can use while working with us: Account Management for QuickBooks Online.
Keep me posted if you need anything else or if you have other questions about managing your account in QuickBooks, @devonne-kahunain. I'll be here to help. Have a great weekend.