Thank you for the detailed information, @BillM.
I'm here to guide you on how to record the customer refund from a consignment sales and to enter a refund from a vendor.
First, let's enter a vendor credit to record the refund from the consignor or vendor.
Step 1. Enter a vendor credit.
- Select +New.
- Choose Vendor Credit.
- In the Vendor dropdown, select your vendor.
- Enter the Category Details or Item details.
- Select Save and close.
Next, you'll need to deposit the money you got from the refund. Please refer to this article and proceed to Step 2 and Step 3: Enter a refund from a vendor.
Once done, follow these steps to record a customer refund.
- Select + New.
- Choose Refund receipt.
- Select the Customer drop-down arrow, then select the customer you want to refund.
- Select the Refund From drop-down arrow, then select the bank you deposited the payment for the invoice or sales receipt.
- Add all products or services the customer returned in the Product or service column.
- Select Save and close.
You can open and customize the Profit and Loss by Class report to see how your consignment sales and payouts go.
Stay in touch if you have other questions. Have a good one. Take care.
