How do I keep QBO from asking me every time if I want to prefill my expense when I enter a vendor? I have put the "autofill" setting to "yes"?

Hey there, @marie34. 

I'm happy to share some information on this. This message is by design and can't be turned off, as it's a warning that if you choose "yes" the current info you entered in the expense will be overwritten by the previously entered transaction.

I can see how this would be useful to select an option to forego this message, and I’m happy to share this idea with our development team for future changes within the product. You can always keep an eye on our blog for the newest updates within our Intuit products.

I'll keep an eye on this post for your response if you have any other questions. Have a great day!

If the prefill setting is turned on, it shouldn't ask you every time you want to enter a vendor bill if you want to prefill data.  This is a glitch that just started happening in the past week to two of my clients.  I hope the techs have it on there every growing list of things to fix.

Welcome to the Community, micheles72.
 

I've reviewed our ongoing/solved investigations and can confirm there's currently one about subscribers encountering a "Do you want to prefill this bill and overwrite your entries using values from this contact's last bill?" message when creating transactions with their auto-recall feature activated. Intuit's Product Investigations team is currently investigating this.
 

If you'd like to receive email updates about the investigation, you can get in touch with our Customer Care team and reference INV-55152. They'll be able to pull up your account in a secure environment and add you as an affected user.
 

They can be reached while using QuickBooks.
 

Here's how:

1. Use the Help (?) icon.
2. Click Contact Us.
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
4. Select Start messaging or Get a call.
   

Be sure to review their support hours so you'll know when agents are available.
 

If there's any questions, please don't hesitate in sending a reply. I'll be here to help. Have a wonderful day!

Hello,

I'm having the same trouble.  It just started happening today.  I've had the auto prefill turned on since I started with QB in 2001!   Having this message pop-up every time is extremely frustrating and un-useful.  I've just wasted a couple of hours trying to make it stop and searching for why this has started up all of a sudden.

Judy

Hello, Judy. 

I would also get frustrated if a pop-up message keeps appearing. I appreciate the time you took to resolve this. 

As mentioned by ZackE, we currently have a reported issue about the prefill pop-up message. Our engineers are working to bring this function back to normal. 

If the system doesn't automatically prefill the data, you'll want to manually enter it in the meantime. 

If you need to get email updates from us, please contact our support. They'll add you to the list affected users about the issue. Follow the steps provided by Zack to reach out to one of our agents. 

Also, you're more than welcome to browse our help resources if you need assistance. Our guides can help you run reports, manage your lists, and more. 

I'll listen and address other concerns you might have in QuickBooks. Visit the Community space again and I'll help you out. 

Thanks James,

I was able to get ahold of Customer Service and I've been added to the affected users list. :)

Thanks to you and Zack for your help!

Judy

Mine just started doing this a couple of weeks ago also and is a royal pain to deal with, especially since the "enter" button doesn't work like it does with the desktop version.  It seems there are several odd things happening all of the sudden that's new, but this one is stupid and completely un-necessary.  Please fix it

Hello, @bmclelland.

I understand the impact of any delay in resolving this on-going issue with the Pre-Fill feature. Currently, our Product Engineers are currently working on an investigation to determine its root cause and released a permanent resolution. 

In the meantime, I'd recommend contacting our Customer Care team so you'd be added on the affected users' list. Just make sure to provide your full name, updated email address, and this investigation number: INV - 55152.

Here's how to contact us:

1. Go to the Help (?) icon.
2. Click Contact Us.
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
4. Choose either Start messaging or Get a call.
   

Once updates are available, you'd received an email notification coming from us. Also, it will be applied directly to your account.

We appreciate your patience while we're working in resolving this ongoing issue. Feel free to leave a comment below if you have other questions or concerns. The Community and I are always here to help.