How do I mark a "resolve" in Invoices when I 'match' Invoice to deposit? There is a $0.08 difference. It will match it but how do I categorize the resolve?

BAM4 · ‎January 19, 2023

It basically needs to be 0 without causing a problem.

CharleneMaeF · ‎January 19, 2023

I'll help match your transactions in QuickBooks, BAM4.

I've got some insights about the Resolve difference feature in QuickBooks Online.

There may be times when a bank item amount (payments/bank fees) doesn't quite match the transaction you entered (invoice). When you go to the Banking page, they don't add up even though they're the same entries.

In this case, you can use the Resolve difference feature to match them and fix the payment differences until it equals to zero.

Let me guide you on how to perform this task:

Go to Bookkeeping, then Transactions.
Select Bank transactions.
Choose the For Review tab.
Find the said transactions, and then select the Find match button to open the Match transactions window.
Look for and select the invoice payments to match. You can also use the filters to narrow down your search.
Scroll to the bottom of the table, and then click the Resolve Difference button.
Enter the $0.8 difference in the Add resolving transactions section. Make sure the total is zero.
Click Save when you're ready.

For more details about matching your transactions, please see this article: Categorize and match online bank transactions in QuickBooks Online.

Additionally, I've added this article that'll help you review your accounts in QuickBooks to make sure they match your bank and credit card statements: Reconcile an account in QuickBooks Online.

You can get back to me anytime if you have questions about handling your transactions. I'm still around to help you.

View solution in original post

CharleneMaeF · ‎January 19, 2023

I'll help match your transactions in QuickBooks, BAM4.

I've got some insights about the Resolve difference feature in QuickBooks Online.

There may be times when a bank item amount (payments/bank fees) doesn't quite match the transaction you entered (invoice). When you go to the Banking page, they don't add up even though they're the same entries.

In this case, you can use the Resolve difference feature to match them and fix the payment differences until it equals to zero.

Let me guide you on how to perform this task:

Go to Bookkeeping, then Transactions.
Select Bank transactions.
Choose the For Review tab.
Find the said transactions, and then select the Find match button to open the Match transactions window.
Look for and select the invoice payments to match. You can also use the filters to narrow down your search.
Scroll to the bottom of the table, and then click the Resolve Difference button.
Enter the $0.8 difference in the Add resolving transactions section. Make sure the total is zero.
Click Save when you're ready.

For more details about matching your transactions, please see this article: Categorize and match online bank transactions in QuickBooks Online.

Additionally, I've added this article that'll help you review your accounts in QuickBooks to make sure they match your bank and credit card statements: Reconcile an account in QuickBooks Online.

You can get back to me anytime if you have questions about handling your transactions. I'm still around to help you.

BAM4 · ‎January 23, 2023

THANK YOU!!!!! Amazing how when you learn how to mark something in QBO it goes so smoothly. LOL I appreciate your help so very much!

MichelleBh · ‎January 23, 2023

You're welcome, @BAM4.

We are so glad to hear that my colleague helped you out. We're happy to help you with your QuickBooks account. Please know that you can always post in the Community if you have questions about your account.

Refer to our Help Articles for further assistance whenever you need to. There are a variety of QuickBooks-related topics and instructions here.

We'll talk soon. Always stay safe.

SSLOG · ‎March 15, 2023

This is great -- I did not see the resolve detail screen after I hit resolve. Now I see I could scroll down a tiny bit more to see the field where I could categorize the excess amount. This works. Thank you!

MaryLandT · ‎March 15, 2023

I'm delighted to hear that you're also able to see the resolve detail screen, SSLOG.

Your feedback is important to us. You can always count on us for other QuickBooks concerns you might encounter in the future.

Feel at ease to add a reply so I can help you further. You have a good one!

RDAccount · ‎December 27, 2023

Unfortunately this seems to create a separate journal entry as an expense instead of adding it as a transaction to the deposit. So, when reconciling the account at the end of the month the deposit amounts don't match up. Is this a bug or is this intended? Am I doing something wrong?

Nicole_N · ‎December 27, 2023

Hi there, @RDAccount.

I can see that this is a duplicate post about using the Resolve Difference feature creating a journal entry instead of adding a transaction to the deposit. My colleague already responded to you and you can reply to her through this link.

Please get back to us if you have other QuickBooks-related concerns. The Community team is here to help.

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How do I mark a "resolve" in Invoices when I 'match' Invoice to deposit? There is a $0.08 difference. It will match it but how do I categorize the resolve?