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phil-houstonhl-c
Level 1

How do I match an invoice funded by QB Line of Credit to payment by check? (this form of payment does not trigger the auto repay to QBC)

I have 7 invoices that were funded by QB Capital:
• One of them was paid and QBC recognized payment
• Three of them were paid by check and were not intercepted by QBC essentially leaving the QBC funding active (and accruing interest)
o One of these checks was a dual payment for last month and this month – no idea how to fix it now
• Two of them were paid though QBO links and have not been applied to QBC  
1 Comment 1
ShangY
QuickBooks Team

How do I match an invoice funded by QB Line of Credit to payment by check? (this form of payment does not trigger the auto repay to QBC)

Thank you for providing detailed information of your concern, Phil. This helps me understand the situation better. I'll share some troubleshooting steps to help you resolve this issue.

It appears that enabling Autopay resulted in duplicate payments. Once Autopay is active, funds for those invoices were automatically withdrawn from your bank account. Then, a payment was made by check leading to the duplicates. To prevent this from happening again, we should turn off Autopay. 

To fix the matching issue, first, manually receive the payment for the invoice paid by check. Then, go ahead and exclude the downloaded transaction caused by Autopay. Once that's done, you can match them easily.

Here's how:

  1. Click the + New button, then select Receive payment.
  2. Choose the customer from the Customer drop-down.
  3. Choose a payment method and choose an account you want the payment to be from the Deposit to drop-down.
  4. In the Outstanding Transactions section, check the box for the invoice for which you're recording the payment.
  5. Fill in any necessary fields.
  6. Save and close when you're finished.

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Next, exclude the duplicate payments, and then you can move on to matching the transactions.

If you need more help with the process, just let me know. I'm always here to assist. 

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