How do i move a paid invoice back to unpaid

You've come to the right place, cjshopping2017.

I'm here to help reverse the paid invoice. Please follow the steps outlined below for your guidance.

1. Select Sales from the left navigation bar, then choose Customers.
2. Click the name of the customer who owns the invoice.
3. Go to the Transaction List tab.
4. Locate and double-click the invoice.
   
5. Click the 1 payment link under the payment status, then click again the payment date link.
   
6. Uncheck the invoice under Outstanding Transactions, then click Save and close.
   

The payment will still show as unapplied on the customer's profile. You can delete it if you want to remove the entry. Or save it if you want to use and apply it to the next transaction.

Feel free to read through this article: Record invoice payments. It will guide in entering the customer's payment in QuickBooks Online.

Just a heads up any changes made in the system is recorded. You can use the Audit log feature to know who made them and other activity details.

I'm always available here to answer your questions, so feel free to leave a comment below.