How do I record change given to a customer in qbo? A customer paid $100 cash on an $80 invoice. $20 change was given to the customer from the cash drawer.

You can refund the customer for the change, p00zodie00-yahoo.

This will reduce your bank's balance and offsets the customer's open credit. You may use a check or expense to record the transaction. I'll show you how to do it:

1. Click the + New button.
2. Choose Expense or Check.
3. Select the customer you want to refund from the Payee ▼ drop-down.
4. From the Payment account drop-down menu, select the bank account where you deposited the overpayment to.
5. On the first line of the Category column, choose Accounts Receivable.
6. Enter how much you want to refund in the Amount field.
7. Fill out the other fields as needed, then click Save and close.

After that, you'll have to link the refund to the customer's credit. Here's how:
 

1. Click the + New button.
2. Choose Receive payment.
3. Select the same customer you used for the check or expense.
4. Fill out the other fields as you see fit.
5. Under the Outstanding Transaction section, select the checkbox for the expense or check you created earlier.
6. Make sure the payment is equal to the open balance, then click Save and close.

Additionally, I recommend reading this article to learn the different ways in managing customer overpayments in QuickBooks: Handle a customer credit or overpayment.

I'm just a comment away if you need more help in recording your other business transactions. Have a productive week ahead.

Hi p00zodie00-yahoo,

Hope you’re doing great. I wanted to see how everything is going about your concern last week. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!