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I just confirmed with customer support that there is still an open case on this issue since last year. The case is still open. I accidentally discovered a faster work-around for now. Turn shipping off in the gear icon as noted. Open a new invoice or estimate. Go to customize, you will see that the shipping is turned off. Turn it on and turn it off again and it will then stay off. You won't need to go back into the invoice a second time to fix it. Note: Only someone with administrator privileges will see the option in customize to turn shipping off and on. So they are the only ones who can fix it.
I use the Quickbook Online version. When I create invoices using the Modernized Template I had the same problem. However, when I remove the Modernized Template as default and use the Standard Template, I was able to remove Ship To from my invoices.
I use the Quickbook Online version. When I use the Modernized design template I had the same problem. The Ship To appeared on my invoices even though it was turned off. However, when I switch to the Standard template, I was able to eliminate the Ship To field from my invoices.
We appreciate the information you've shared about removing the Ship to option in the invoice, @thrivingtoday.
We want to express our appreciation to you on behalf of the Community Team for letting us know that you're able to remove the Ship To option using the Standard template of the invoice. The information you've given will benefit other Community members who use QuickBooks.
Additionally, you can view this article for future reference regarding using QuickBooks to customize sales forms and manage invoice payments:
Feel free to share any information in this thread, @thrivingtoday. The Community is always here to assist you.
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