How do I resolve a tax "overpayment" in QBO? There are 2 options and neither works. Cust. care doesn't know. I paid late and included the late fee with the pmt.

I've got the steps to help you manage tax overpayments in QuickBooks Online (QBO), donna. 

The cause of the tax overpayment was due to the late fees and tax payments being jointly recorded.  

To get started, we have to delete the overpayment. Then, we can correct this by recording the tax payment due and the late fees separately. 

For us to record the tax payment due, perform the outlined steps: 

1. Go to the Taxes menu. 
2. Choose Payroll Tax. 
3. Select the Payments tab.
4. Review the payments listed and locate the tax you want to record a payment for.
5. If the payment is listed, click Mark as paid, then select Yes, mark paid. Then, select the option to sync or not to sync this transaction to your QuickBooks register.

To record the late fees, we can create a Check or Expense. 

Follow the steps indicated below: 

1. Go to the +New button. 
2. Choose Check or Expense. 
3. From the Payee dropdown menu select who you want to address the check to. 
4. In the Category details field, select an Expense account. 
5. Fill out the rest of the fields accordingly. 
6. Click Save and close.  

Also, I'll add this article about entering tax payments made for prior tax periods or payments made outside of QuickBooks: View your previously filed tax forms and payments. 

For further follow-up questions about handling tax overpayments in QBO, comment below. We're here to lend a hand. Keep safe!