How do I talk to a real person on the phone

Thanks for reaching out here in the Community,@mileshooper.

May I know what your concern is all about? If you can share some details, I can also provide you a solution to fix it. Let me give you steps on how to connect with our customer support team.

Here's how:

1. Go to the Help button in the top right corner of your screen.
2. Click Contact Us at the bottom.
3. Enter a brief description of your concern in the field, and click Continue.
4. Hits Let’s talk.
5. Choose to Get a callback or Start a chat to connect to a live support agent.

You can always post your question in this thread. We’re here to help. Take care.

I changed my Quickbooks to a lower level, but realized it won't work with what I need. 

Hello, susanjordan. 

It sounds like you'd need to speak to our upgrades department. They'll be able to upgrade your product to the desired level for whatever your business needs may be. Follow the steps listed above by my colleague to start the Live agent help or Call me back function. 

If there's anything else I can help you with, don't hesitate to reach out here.

Thank you and have yourself a wonderful afternoon. 

Your customer service sucks!