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tom-b
Level 1

HOW DO I TURN OF ONLINE BILL PAY??

 
4 Comments 4
Ed40
Level 1

HOW DO I TURN OF ONLINE BILL PAY??

You can add in the APPs menu BILL.com 

Joseph_A
QuickBooks Team

HOW DO I TURN OF ONLINE BILL PAY??

Good day, @tom-b.

 

I'm here to help you can turn off your Online Bill Pay in QuickBooks Online. Make sure you don't have any pending transactions before canceling the OBP subscription.

 

Follow these steps to cancel Online Bill Pay:

  1. Go to the Gear icon, then select Account and Settings
  2. Choose Billing and Subscription.
  3. Look for your Online Bill Pay and click Cancel Subscription
  4. Select your cancelation reason, then click Cancel now

To know more about Online Bill Pay, you may refer to this article: What is Online Bill Pay?

 

If you wish to reactivate your Online Bill Pay subscription, I suggest contacting our Customer Care Team to help you with the process.

 

Let me know if you have additional questions. We're always here to assist you. Take care and stay safe.

tony8910
Level 1

HOW DO I TURN OF ONLINE BILL PAY??

Where is the gear icon?  

I am the customer, the one receiving the invoice.  I want to cancel my autopayments. I don't see anything that allows me to do that.  I don't even see my autopayments in my history.  Help!

MirriamM
Moderator

HOW DO I TURN OF ONLINE BILL PAY??

Good to see you on the thread, @Tony.

 

I can guide you on how to cancel auto payments. You can do so by choosing the Manage payment link in the autopay confirmation email you received. Then, sign in to your Intuit account. Once done, select Cancel autopay. On the other hand, individual payments cannot be canceled.

 

For more details about automatic payments, see this article: Set up Autopay for recurring invoices in QuickBooks Online.

 

Visit us again if you need help or have other questions. It will be my pleasure to help. Stay safe and have a nice day.

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