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mitch-hazen
Level 1

How do I turn off automatic overdue invoice reminder emails? I went to settings - Account and settings - sales - reminders. There is no on/off when I try to edit.

 
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Best answer January 12, 2021

Best Answers
MaryJoyD
QuickBooks Team

How do I turn off automatic overdue invoice reminder emails? I went to settings - Account and settings - sales - reminders. There is no on/off when I try to edit.

Let me show you how to turn off this automatic overdue invoice reminder, @mitch-hazen.

 

If you're using QuickBooks Online Simple Start, Essentials, or Plus, you're on the right track in turning this feature off. It's under the Reminders section of your Sales tab. I'll include a screenshot below: 

Check this article for more information: Automate invoice reminders in QuickBooks Online

 

If you're using QuickBooks Online Advanced, you can turn off or disable this payment due reminder from your Workflows. To do it:

  1. Go to the Gear icon and select Manage workflows.
  2. Select the Edit drop-down icon under the Actions column of the Payment due reminder that you'd like to turn-off or disable. 
  3. Click on Disable

More details about the Workflows feature: Use workflows in QuickBooks Online Advanced to send reminders.

 

If you need help managing your customers and sales, check out our articles. Other topics are found here as well: QuickBooks Online general help page

 

Please let me know if you have follow-up questions in turning off the overdue invoice reminder emails or any other concerns for QBO. I'm more than glad to help you out. Have a great rest of the day!

View solution in original post

3 Comments
MaryJoyD
QuickBooks Team

How do I turn off automatic overdue invoice reminder emails? I went to settings - Account and settings - sales - reminders. There is no on/off when I try to edit.

Let me show you how to turn off this automatic overdue invoice reminder, @mitch-hazen.

 

If you're using QuickBooks Online Simple Start, Essentials, or Plus, you're on the right track in turning this feature off. It's under the Reminders section of your Sales tab. I'll include a screenshot below: 

Check this article for more information: Automate invoice reminders in QuickBooks Online

 

If you're using QuickBooks Online Advanced, you can turn off or disable this payment due reminder from your Workflows. To do it:

  1. Go to the Gear icon and select Manage workflows.
  2. Select the Edit drop-down icon under the Actions column of the Payment due reminder that you'd like to turn-off or disable. 
  3. Click on Disable

More details about the Workflows feature: Use workflows in QuickBooks Online Advanced to send reminders.

 

If you need help managing your customers and sales, check out our articles. Other topics are found here as well: QuickBooks Online general help page

 

Please let me know if you have follow-up questions in turning off the overdue invoice reminder emails or any other concerns for QBO. I'm more than glad to help you out. Have a great rest of the day!

View solution in original post

safegraph
Level 1

How do I turn off automatic overdue invoice reminder emails? I went to settings - Account and settings - sales - reminders. There is no on/off when I try to edit.

Hi,

We are running into an issue where Quickbooks online is sending our customers invoice reminders and there is no way to disable them. The disable button is suddenly missing. I tried all of the solutions in this article as well as the solutions suggested by the support team, which includes trying every browser and clearing cookies/cache, and NOTHING works. Our customers are getting angry about the repetitive notices so any other suggestions would be greatly appreciated.

I can also confirm that our company does not use workflows so there is no way to disable reminders on that page. Please help!

MirriamM
Moderator

How do I turn off automatic overdue invoice reminder emails? I went to settings - Account and settings - sales - reminders. There is no on/off when I try to edit.

I appreciate you performing some steps to resolve the issue, safegraph.

 

We have received several reports about unable to turn off reminders, and our Product Engineers are now working to fix it as quickly as possible. While they do, I recommend reaching out to our Customer Care Team, so you'll be added to the list affected users (INV-53255). 

 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours so, you'll know when agents are available.

 

Thank you for your patience while we work for a fix. If you have additional assistance while managing your QuickBooks account, let me know. I'll be around to provide further assistance. Have a nice day.

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