How do we get charged the correct fee for when customers pay through the invoice? It is set up for them to receive& pay emailed inv. but are charged 3.4%+.25/transaction

Hi @dianejandhllc,

I'll help and share with you the steps on how to record the credit card charge or fee. By law, you will only charge your customer the amount they've purchased. Let's go to your Banking page to record the fee.

Here's how:

1. In your home page, go to the Banking tab and then Banking.
2. Locate and double-click the transaction that you'll have to record the charge.
3. Select the Find match radio-button. This will open the Match transactions page.
4. Put a check mark on the invoice, and then enable the Resolve/Difference button.
5. In the Add resolving transactions section, choose your bank fee/charge account under Category and type the amount in the Amount column.
6. Click Save.

After saving, you're now able to match and record your bank fee into QBO. Need more details? Check out this guide: Everything You Ever Wanted to Know About Credit Card Fees.

However, if you want to charge your customer for the fee, I'd recommend consulting with your accountant. You can also visit our site to find an accountant.

You might also want to check out this link to know how you can prevent chargebacks for customer payments.

Let me know if you have questions or concerns about QuickBooks in general. I'm always here to help. Have a good one.

Hello,

Thank you for your response but that is not what I need. I have no issues on recording the charge. My question is why we are charged 3.4%+.25 per transaction when invoice payments have a fee of 2.9%+.25 per transaction. We are being overcharged by QB’s and trying to get this resolved. Any other suggestions/advice would be appreciated. 

Thanks for the clarification and prompt reply, @dianejandhllc.

I want to ensure this is taken care of. Let me direct you to our Merchant Support team who are the best in handling this kind of situation. There, they can securely check your account and verify the charges made.

Also, I have here an article that you can use for guidance in creating recurring transactions in your QuickBooks Online (QBO). This way, you won’t have to manually create and send invoices to your customer whom you regularly

billed: Create recurring transactions in QuickBooks Online.

You’re always welcome to post in the Community whenever you have other concerns or questions about your QBO account. I’m only a post away from you. Take care!

Thank you JasonV for your help. I have been in contact with Merchant Services several times. I have even shared my computer  screen with them and everything they checked to make sure we are set up correctly is correct. I then someone get disconnected and have to start all over again or they ask if they can send follow up emails so I do not have to be on hold for awhile. Still no answer

Thank you for the tip about recurring invoices. We have this set up already and the customers automatically receives their monthly invoices 

Did you ever get this resolved?  I am running into the same issue. Thank you

I appreciate you for taking the time to share your concern here in the Community, cory1848.

When using QuickBooks Payments in taking your customer's payments, there's a processing fee each time you process a transaction. Processing fees in QuickBooks Payments may vary. Please refer to this article for more details: What are the Fees for QuickBooks Payments?.

Meanwhile, in case you get an instant deposit, there's an additional 1% fee of the total amount of the deposit.

If you have additional questions about your charges, I recommend contacting our Merchant Support Team. They're equipped with tools that can securely look into your account to further verify the amount.

Additionally, I've added an article that'll help you check when QuickBooks deposits customer payments into your bank account: Processing Payments.

It's my pleasure to assist you. If you need assistance in managing your customers' payments, I encourage letting us know.

Hi,

  I aware there are fees, however the fees being charged are incorrect for the transaction type. I do not have instant deposit as an option so that isn't it. I am being charged for the keyed in rate for an online invoice where it should be the invoiced rate of 2.9% +.25.  

You are overcharging and this isnt the first time. Please advise