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satdish
Level 1

How do you disable, 'reminder' overdue invoice emails to customers?

 
3 Comments 3
Anhtran999
Level 3

How do you disable, 'reminder' overdue invoice emails to customers?

Hi @satdish,

Thank you for contacting us.

You can review your account's audit log. It also shows detailed information about the invoice transaction.

 

Here's how:

  1. Open  the customer's invoice.
  2. Scroll down to the bottom of the screen. 

 

I've added these articles to help you learn more about the Audit log feature: 

 

Let me know if you have other concerns or questions while managing your invoices. I'm always around to help.

RCV
QuickBooks Team
QuickBooks Team

How do you disable, 'reminder' overdue invoice emails to customers?

Let me guide you in disabling the automatic invoice reminder in QuickBooks, satdish. 

 

We can turn off the auto invoice reminder by going to the Gear icon in QuickBooks Online (QBO). Let me show you how: 

  1. Go to the Gear icon.
  2. Under Your Company, select Account and settings.
  3. Click the Sales tab.
  4. Select the Reminders edit pencil icon.
  5. Click the Automatic invoice reminders to off.
  6. Press Save and then Done.

 

To learn more about sending automatic reminders to customers when their invoices are soon to be overdue, see the Automate invoice reminders in QuickBooks Online article. I'll attach some articles about handling clients transactions, sales forms, taxes, and other related topics: 

 

I'm just one post away if you need a hand with creating recurring transactions or any QuickBooks-related. I'll be here to ensure your success. You have a good one. 

Martin_Valve
Level 1

How do you disable, 'reminder' overdue invoice emails to customers?

Hi, can this be done per invoice or does this apply to every invoice? I have a regular customer who always pays at the end of the month they receive the invoice. Once they've acknowledged that the invoice has been received, I'd like to turn off the reminders for that invoice only as I know they've seen it and that they are good payers.  Other customers are not so good and trustworthy and I wouldn't want their reminders turned off!

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