How do you reclassify a paypal transfer to an income category?

dhopebergeron · ‎September 18, 2021

I receive some payments for service income via Paypal. How do I reclassify it so that it shows up under the income category I want to track?

Rasa-LilaM · ‎September 18, 2021

I’m glad to see you in the Community, dhopebergeron.

I can help make sure you can reclassify your PayPal transfer to an income category. We’ll have to undo the downloaded entry and then select the Categorize button to rectify the issue.

Here’s how:

Go to the Transactions menu on the left panel to select Banking.
This will take you to a page that shows the list of accounts connected to the bank feeds.
Click the Blue tile icon and choose the account you’re working on.
In the Categorized tab, tick the box for the transfer and then click the Undo link.
Go back to the For review column and click on the entry to expand the line.
Tick the radio button for Categorize and click the Category drop-down to choose the income account.
Fill in the fields with the correct information.
Once done, tap the Confirm button.

For more details into this process, check this article: Exclude a bank transaction you downloaded into QuickBooks Online. It includes instructions on how to perform this task when using a mobile device or on the web.

Also, this resource will guide you on how to classify downloaded data and match them to existing transactions: Categorize and match online bank transactions in QuickBooks Online.

Keep in touch if you have any clarifications about reclassifying entries. I’m more than happy to answer them for you. Have a great week ahead.

View solution in original post

Rasa-LilaM · ‎September 18, 2021

I’m glad to see you in the Community, dhopebergeron.

I can help make sure you can reclassify your PayPal transfer to an income category. We’ll have to undo the downloaded entry and then select the Categorize button to rectify the issue.

Here’s how:

Go to the Transactions menu on the left panel to select Banking.
This will take you to a page that shows the list of accounts connected to the bank feeds.
Click the Blue tile icon and choose the account you’re working on.
In the Categorized tab, tick the box for the transfer and then click the Undo link.
Go back to the For review column and click on the entry to expand the line.
Tick the radio button for Categorize and click the Category drop-down to choose the income account.
Fill in the fields with the correct information.
Once done, tap the Confirm button.

For more details into this process, check this article: Exclude a bank transaction you downloaded into QuickBooks Online. It includes instructions on how to perform this task when using a mobile device or on the web.

Also, this resource will guide you on how to classify downloaded data and match them to existing transactions: Categorize and match online bank transactions in QuickBooks Online.

Keep in touch if you have any clarifications about reclassifying entries. I’m more than happy to answer them for you. Have a great week ahead.

dhopebergeron · ‎September 20, 2021

Thank you so much! That was a great explanation!

Datchie · ‎March 03, 2025

My Paypal transaction won't give me the option of changing the income account. It automatically went into an incorrect income account and won't let me change it. Is there a setting somewhere that I can change?

Datchie · ‎March 03, 2025

I have two Paypal transactions that automatically went into an incorrect income account. When I open them up like you explain above, I am not given the option to change it. What can I do to remedy this?

ZackE · ‎March 03, 2025

Thanks for getting in touch with the Community, Datchie.

If you're unable to change an account on a transaction, it's possible your transaction's already been reconciled.

You can check to confirm by reviewing the transaction in your Chart of Accounts.

Here's how:

In the left navigation bar, go to Accounting, then Chart of accounts.
Find your account the transaction's in, and click View register.
Locate the transaction, and click it to expand your view.
Review its Check column. If it's reconciled, you'll see an "R". You can click this until the box is blank to remove your transaction from the reconciliation.
Select Save.

After unreconciling a transaction, you'll be able to edit the account it's assigned to. If your transactions aren't reconciled, and you're still unable to edit the account they're assigned to, you can try some of our browser troubleshooting processes.

In the event it continues occurring after checking everything, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

I'll be here to help if there's any additional questions. Have a great Monday!

Datchie · ‎March 03, 2025

Thank you! I'll try your suggestions.

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How do you reclassify a paypal transfer to an income category?