How do you update payments when person with mobile number gone and mobile phone not available?

Welcome to the Community, Jack.

I'd be glad to guide you on how to update your employees' information. 

With just a few steps and you're all set. Here's how in your QuickBooks Online (QBO) account.

1. Go to the Employees menu.
2. Select the Employee tab.
3. Double-click the name of the employee.
4. Select the Profile tab and update their information.
5. When done, select OK.

You can also check this link for more details: Update or delete employee info.

If it's for direct deposit, you can refer to the steps outlined in this article: Change an employee's direct deposit info.

Once everything is settled, you can utilize this link for guidance in paying your employees seamlessly: Process or run payroll.

I'll be around to help in case you have other follow-up questions managing your employees. Keep safe and stay healthy.

Yes, I think I need to clarify.  The person who set up was a relative.  Somehow, never an employee.  I am now owner/consultant to try and fix.  Bit of a challenge trying to update.  I wish they were an employee, yes I do:) Sorry, so kinda stuck with that verify, I cannot change the number in any way.

Thank you for reaching out to us, @jack-blesseveryh.

I understand how important it is to update some information on your account. No worries, I'll be sharing with you some insights about it.

Change your addresses, bank accounts, and other business information in your QuickBooks Payments account to keep your account information up to date.

For the security of your account, here are some guidelines:

• Users with Full Admin access can see and change information in your account profile.
• Only the principal's user ID (Primary Admin User ID) can make change requests to update the DDA (Direct Deposit Account) on file.
• If you need to change the SSN, you need to create a new account with the correct info.
•  

What you can update with contact information

• Physical and mailing address
• Phone number
• Merchant's service number (for your merchant to view)
• Contact email

To change your contact information:

1. Log in to your QuickBooks Payments account.
2. From the menu, select Account, then Account Profile.
3. Go to the Contact Information section, then select Edit.
4. Change your contact information as desired, then select Save.

Note:

• The physical address can't be a PO Box.
• There are different email addresses associated with your Payments account. Each one receives different kinds of messages.
  • News about your account goes to your Contact Email. This address also appears on your receipts.
  • Account access messages go to your Intuit Account Email.
  • A statement or deposit alerts go to individual email address destinations you set for each alert type.

Check also some information to update primary contact information.

You can always reach out to me if you need anything else about updating your account. I'm here for you. Have a good one.