I understand that receiving the payment promptly is very important, manuia-balloonde.
If you are referring to customer payments that haven't been deposited into your checking account, there are several reasons why it happens. The time you enter these transactions, the bank policies of your financial institution for verifying and processing electronic deposits matter. The funds may be delayed. To verify this, follow the steps below to check the status:
- Sign in to QuickBooks Online.
- Go to Get paid & pay and select the Deposits.
- Choose the bank deposit you want to review.
Here's an article for the complete payment processing and deposit speed details: Find out when QuickBooks Payments deposits customer payments.
Also, the payments processed before 3 p.m. PT should reach your bank account in 2 business days. If you process payments after 3 p.m. PT, deposits will be on the following business day. If you haven't received them within the expected time frame, it's possible that the payment was on hold for the following reasons:
- The payment processing exceeds the established maximum dollar amount expected on your account.
- A transaction is processed after several authorization attempts and failures.
- Certain transactions require verification of your business type to ensure it is compliant with the Intuit Acceptable Use Policy.
- When our systems identify processing patterns that pose a risk to any of the parties involved: You, your customer, or Intuit.
Payments on hold don't mean there's anything wrong. We only need to review them and we will automatically deposit them into your checking account once everything is checked. Feel free to check out these articles for additional reference when receiving online payments from your customers:
I want to make sure I've got you covered. You can click the Reply button below for follow-up questions and clarifications about sending payments. I'll be in touch.
