Hi there, @Susan72164.
Can you send us a screenshot, please? This would help me ensure that I'm giving you the right steps to resolve the issue. In the meantime, let's perform basic troubleshooting. Issues like this can be the result of outdated or corrupt cache files in your web browser. We can clear them in just a few easy steps.
Let's start by accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:
- Chrome: Ctrl+Shift+N
- Firefox: Ctrl+Shift+P
- Safari: Command+Shift+N
If it's responsive, I recommend that you clear your browser's cache. By clearing them, you can remove that historical data and access QuickBooks with a clean slate. You can also switch to a different supported browser to see if it has something to do with your browser.
Additionally, here's an article that covers all the information about managing accounts: Chart of Accounts.
Visit us again should you need further assistance with navigating QuickBooks tools. We're always here to help you.
