How to change the Undeposited Funds to a bank account in the Deposit to in the Sales Receipts from PayPal?

I appreciate you for providing us a screenshot of your concern, Chrissy3.

I've checked here on our end and there's no reported case where the Deposit to field is greyed out in the Sales Receipt. To better isolate if this is a browser issue or not, let's access QuickBooks Online (QBO) using a private or incognito window. 

Here's how you can access private browser:

• Google Chrome: Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + P
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

Then, try ticking the Deposit to the field to choose the correct bank account. 

If it works, clear your browser's cache to delete those temporarily stored files. You can also use other supported, up-to-date browsers to be through.

If the same thing happens, let's create a Bank Deposit transaction to link it to the correct account.

Here's how:

1. Click the New Plus icon and choose Bank Deposit.
2. Tick the Account drop-down and select a bank account.
3. Choose the Sales Receipt transaction in the Select payments included in this deposit section.
4. Tap Save and close.

For more details about this one, check out this article: Record and make Bank Deposits in QuickBooks Online.

To learn more about Undeposited Funds, check out these articles:

• What’s the Undeposited Funds account?
• Deposit payments into the Undeposited Funds account in QuickBooks Online

Once done, reach out to our Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue.

Here's how:

1. Click the Help icon on the top right. 
2. Tap the Contact Us button at the bottom. 
3. Enter a short description of your concern. 
4. Tick Continue. 
5. Choose Message an agent to connect with our support. 

Keep me posted if you need a hand with reconciling your bank accounts or any QBO related. I'll be here to help. Take care always.

It's still greyed out. I'm talking about when the sales receipt is coming from the paypal bank feed, it is greyed out. The cache clearing doesn't do anything.

Hello there, Chrissy3.

It seems that you match the downloaded Paypal transaction to the existing one in QuickBooks Online. The Undeposited Funds account showing on your screenshot is the account you've selected when you manually record it.

As long as the two transactions are matched properly, then it'll be added on your Paypal account.

Here are some of the articles you'll want to check about bank transactions:

• Categorize and match online bank transactions in QuickBooks Online

• Reconcile an account in QuickBooks Online

I'll be here if you need anything else. Have a great day!

Not at all! There were no existing transactions in QBO. It’s a bran new account and so trying to make the PayPal bank feed to go to the PayPal bank account instead of going to Undeposited Funds directly, but it won’t let me.

Hello Chrissy3,

When processing your transactions with PayPal, there is always fees associated. Thus, your actual bank accounts are already reflecting the net amounts. 

With that said, QuickBooks want to ensure that the amounts and transactions flowing within PayPal to your bank accounts are matching. Hence, the Deposit to field in QuickBooks is default to the Undeposited Funds.

For example, we have a sales receipt or invoice in QBO with the amount of $100. When your customer pays it, PayPal will receive the gross amount ($100). This will also sync in QBO and mark the transaction as paid.

Before PayPal transmits the amount, it will deduct a processing fee which will result a net amount when the bank. 

In QBO you have a bank register that represents your real bank account. 

This is why QBO defaults the Deposit to field to Undeposited Funds. This is to ensure that the amount deposit is the net instead of gross.

With this system generated process, you can create bank deposit including the processing fee. The steps to do this are included under Step 2: Record a bank deposit in QuickBooks to combine payments section of the following link:

Record and make Bank Deposits in QuickBooks Online.

I hope this somehow clarifies the connection between the three programs (PayPal, QBO, and actual bank account).

Feel free to drop by again if you have additional queries about the process. We'll be right here to assist you. Have a great day!