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I can help you with that, usernatasha.
You can write off bad debt for the remaining balance. This way, you'll be able to close the open invoice and zero out the $0.91 customer balance. I'll show you how.
First, you'll have to create an expense account for bad debts:
Then, create a non-inventory item that will hold the bad debt:
Once done, you'll need to create a credit memo and apply it to the invoice you want to close. The steps are highlighted in the Steps 4-5 section of this article: Write off bad debt. It also contains the procedures on how to run reports for the uncollectible receivables.
In addition, I've attached a link that will help you manage your invoice, sales receipt, and other sales forms in QuickBooks: Sales transactions.
Do you have any other questions in mind? Feel free to post them in the comment section. I'll be more than happy to help you again.
I can help you with that, usernatasha.
You can write off bad debt for the remaining balance. This way, you'll be able to close the open invoice and zero out the $0.91 customer balance. I'll show you how.
First, you'll have to create an expense account for bad debts:
Then, create a non-inventory item that will hold the bad debt:
Once done, you'll need to create a credit memo and apply it to the invoice you want to close. The steps are highlighted in the Steps 4-5 section of this article: Write off bad debt. It also contains the procedures on how to run reports for the uncollectible receivables.
In addition, I've attached a link that will help you manage your invoice, sales receipt, and other sales forms in QuickBooks: Sales transactions.
Do you have any other questions in mind? Feel free to post them in the comment section. I'll be more than happy to help you again.
Thank you very much!
I am trying to do this in QB Mac Desktop and it doesnt' work. I've followed the directions you posted and when I try to attach the credit memo to the invoice, QB will not allow that to happen. It keeps wanting to pay the invoice with money. Interestingly, I was able to do this successfully a couple of years ago with a different customer. I'm wondering if there's been a change with the updates in the program...
Hello there, @TJMc1.
I want to make sure you can link the credit memo to an invoice so you can write off the remaining balance of the invoice as bad debt.
Before we start, did you receive a specific error when trying to link the credit memo to the invoice? Any additional information would be greatly appreciated.
In the meantime, let's take two different steps to apply a credit memo to a specific invoice in QuickBooks for Mac. Here's how:
An alternative way is to use the Receive Payments option. Let me guide you how.
I'm adding this article for more guidance: Create and apply credit memos in QuickBooks for Mac.
Let me know how the steps go, @TJMc1. I'll be here to provide further assistance.
You may also want to check out our QuickBooks Desktop Mac User Guide. This contains details to help you efficiently manage your transactions using QuickBooks Desktop for Mac.
Have a good one!
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