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hlg2482
Level 1

How to correct a customer check payment that was applied to wrong invoice. This payment has been reconciled.

 
5 Comments 5
Rustler
Level 15

How to correct a customer check payment that was applied to wrong invoice. This payment has been reconciled.

delete the deposit if made, delete the payment from the wrong invoice

receive the payment to the correct invoice and deposit if applicable

re reconcile (can not be helped)

KlentB
QuickBooks Team

How to correct a customer check payment that was applied to wrong invoice. This payment has been reconciled.

I agree with Rustler, hlg2482.

 

Mistakenly applied payments can unbalance your accounts and cause discrepancies in your records. To correct this, you'll have to undo your previous reconciliation first. After that, head to the Sales menu to clear the check payment. I'll show you how:

 

  1. Select Sales from the sidebar menu.
  2. Go to the Invoices tab.
  3. Find and click the appropriate invoice.
  4. From the pop-up window, click the View payment link under the Paid section.
  5. Click the Clear payment button.
  6. Hit Save and Close, then choose Yes to confirm the changes.

Once done, you may now apply the correct invoice payment. Then, reconcile your account again so they always match your bank and credit card statements. 

 

Additionally, here are some articles that you can read to help resolve common reconciliation errors and issues in QuickBooks Online:
 

You can always find me here if need more help in managing your books. Just tag me in your posts and I'll get back to you.

KlentB
QuickBooks Team

How to correct a customer check payment that was applied to wrong invoice. This payment has been reconciled.

Hi hlg2482,

 

Hope you’re doing great. I wanted to see how everything is going about the issue in your invoice and check yesterday. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

 

Looking forward to your reply. Have a pleasant day ahead!

hlg2482
Level 1

How to correct a customer check payment that was applied to wrong invoice. This payment has been reconciled.

This issue goes back to August.  There is no way I'm going back and reconcile 8 months of statements.  

Any other solution to this?  This is for Quickbooks on-line.

Janet

Tori B
QuickBooks Team

How to correct a customer check payment that was applied to wrong invoice. This payment has been reconciled.

Good morning, @hlg2482.

 

Thanks for following up with us. I'm happy to provide additional insight into your reconcile. 

 

You can reconcile the single deposit you deleted and recreated manually instead of undoing the full reconcile, as long as the amount of the transaction hasn't changed. Instead of undoing the reconcile then deleting the transaction, you will only need to delete the transaction, recreate it, and manually reconcile it. 

 

Here's how to manually reconcile:

 

  1. Locate and tap on the transaction to expand the view. 
  2. Under the checkmark column, click until you see an R. This will manually reconcile the single transaction. 
  3. Hit Save

 

Check out Fix issues for accounts you've reconciled in the past in QuickBooks Online for more details. 

 

Please keep in mind before you make any changes to your account that it's always best to consult with your accountant first. Your accountant will know the best course of action for you and your business. If you don't have an accountant, don't sweat. You can find one here in our Resource Center.

 

Let me know if you have further questions or concerns. I'll be here every step of the way. You can reach out to the Community at any time. We're always around to lend a hand. Take care! 

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