Let me provide some insights about deleting a primary admin in QuickBooks Online (QBO), Andrew.
The primary admin in QBO is the main user who has full control and access rights over the account settings and permissions in the software. Hence, deleting the user isn't possible. However, the primary admin can assign the admin role to another user, allowing for the transfer of responsibilities and access privileges.
If you're still in contact with the admin, you can assist in transferring the role. Here's how:
- Log in to QBO as the primary admin.
- Click the Gear icon on the upper right corner and select Manage users.
- Look for the user you want to make the primary admin and make sure they are listed as Admin.
- In the Role column, make sure they are listed as Admin. If they’re not, tap Edit to change their role to admin.
- In the Action column, click Edit.
- Under Roles, click the drop-down arrow and choose Primary Admin.
- Click Save changes, then Update info.
- Once saved, log out of QBO.
When the user receives the invitation email, ask them to click the link and accept the invitation to be the primary admin.
On the other hand, if the primary admin is no longer in the company. You can refer to this article to transfer the admin role to you: Request to be the primary admin or contact.
Additionally, learn more about the different options for user roles and access permissions by visiting this link: User roles and access rights in QuickBooks Online.
We've got your back always if you have additional questions about managing your user's roles in QBO.
