How to do mark expenses to be billed back to a customer?

This is a QuickBooks Online Plus feature that you have to turn-on within your "Account & Settings", under "Expenses", "Track expenses and items by customer" and "Make expenses and items billable" You will also have to designate your "Billable expense income account".

I have this in my setup, but for whatever reason is seizes to exist right now. I have tried multiple web browsers, the desktop app, made sure the gear icon was turned on under "Track expenses by customer", cleared cache and cookies.

Is this a known issue, and does anyone know when it will be fixed? We are nearing year end, and I cannot code my transactions accordingly with this new glitch in the system. I have called QBO only to be told they have no idea what the issue is. Also reported a bug report. Please advise. 

Hi there, aferguson731.

I appreciate you bringing this to our attention and the details you've shared. Let me help you here in the Community and get this working for you.

After turning on the Billable Expense feature, we'll need to tick the Billable box when creating an expense transaction. This way, you can assign the expense to a specific customer.

Here's how:

1. Click on the Plus icon, then choose Expense.
2. Enter necessary information as needed such as the payee, the payment method and date.
3. Under Account details, choose the account of the expense.
4. Enter the amount.
5. Select the tick box under BILLABLE.
6. Add the customer under CUSTOMER/PROJECT.
7. Click on Save and close.

You can check this article as your reference: How to Enter Billable Expenses.

Let me know if you have any other questions. I'd be always happy to help. Have a good one!

I appreciate the work around, but this does not help. I have around 200 downloaded bank transactions per day, and cannot manually enter all of these in as expenses. 

Again, is this a known glitch with the bank feed not allowing you to code transactions to a customer (the box has simply disappeared, and no settings have been changed)?

Hi @aferguson731,

Thank you for your time getting back to us here in the QuickBooks Community.

Please allow me to clarify things and help you get your expenses billed to your customers.

You can add your expenses (which shows "SPENT" on Banking page) and mark them billable to a customer.

Here's how:

1. On the Banking page, click on the SPENT item.
2. Check the Billable box.
3. Next to the box, choose the customer you want the amount to be billed to.
4. Click Add.

I have attached a screenshot below for your visual reference.

This way, you can automatically add your expenses to your register while also making them billable to the chosen customers.

You can refer to this article: How to add and match downloaded banking transactions. 

Please don't hesitate to post if you have any other questions. It would be my pleasure to always assist you.