Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Simplify payday and set payroll to run automatically on QuickBooks.Explore Intuit QuickBooks Workforce
blashaskitruckin
Level 1

How to get a refund from quickbooks because their bookkeepers are incompetent

 
2 Comments 2
Just_me
Level 11

How to get a refund from quickbooks because their bookkeepers are incompetent

You will have to contact QB for that refund.  But good luck.  They never seem real willing to give back money.  But they'll happily take more. 

JuliaMikkaelaQ
QuickBooks Team

How to get a refund from quickbooks because their bookkeepers are incompetent

Getting the benefits of what you've paid for is crucial, blashaskitruckin. When you feel that the QuickBooks Live Bookkeeping service isn't meeting the needs of your growing business, I can help you with the refund process. 

 

To begin with, you'll need to cancel your subscription before submitting a request. You can follow the steps below to cancel your subscription:

 

  1. Click the Gear icon, then select Subscriptions and Billing.
  2. Select Cancel for QuickBooks Live Bookkeeping. 
  3. Follow the on-screen instructions to complete the process. 

 

Once done, I recommend contacting our Live Bookkeeping Support to securely pull up your account and process the necessary refund on your behalf. Alternatively, you can submit a request through the Intuit Refund Request form from this link

 

Additionally, if you've purchased an annual subscription from QuickBooks Online within the last 60 days, you're eligible for a refund under the satisfaction guarantee. You can check out our return policy for more details about this. 

 

Also, I'm attaching this article to answer the most frequently asked questions about QuickBooks Live Bookkeeping: Learn about the QuickBooks Live Bookkeeping service.

 

If you require further assistance, please don't hesitate to reach us here in the Community space. We're always here to help you with your QuickBooks needs.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.

Need to get in touch?

Contact us