How to I recover invoices that I accidently deleted

anjni · ‎October 02, 2021

Archie_B · ‎October 02, 2021

Hi there, anjni.

Currently, there's no option to automatically restore a deleted transaction in QuickBooks Online.

Once you delete a transaction, it will be erased completely from your books. It will no longer appear on your reports or in your accounts.

You can use your Audit Log to recover some details, then recreate the invoice.

To pull up the audit log report:

Go to the Gear icon and then choose Audit log.
Click on Filter and select Show only these events, Transactions, and Deleted/Voided transactions.
Look for the deleted invoice and click View under the History column to get all the details that you need.

After that, click the + New button and select Invoice. Then, enter all the details and click Save. You can check out this link for more information: Use the audit log to re-enter deleted transactions.

Click the Reply button below if you still need further assistance. I'll keep an eye for your response. Keep safe.

View solution in original post

Archie_B · ‎October 02, 2021

Hi there, anjni.

Currently, there's no option to automatically restore a deleted transaction in QuickBooks Online.

Once you delete a transaction, it will be erased completely from your books. It will no longer appear on your reports or in your accounts.

You can use your Audit Log to recover some details, then recreate the invoice.

To pull up the audit log report:

Go to the Gear icon and then choose Audit log.
Click on Filter and select Show only these events, Transactions, and Deleted/Voided transactions.
Look for the deleted invoice and click View under the History column to get all the details that you need.

After that, click the + New button and select Invoice. Then, enter all the details and click Save. You can check out this link for more information: Use the audit log to re-enter deleted transactions.

Click the Reply button below if you still need further assistance. I'll keep an eye for your response. Keep safe.

anjni · ‎October 04, 2021

Your answer is much appreciated. Thank you.

Hamdy8979 · ‎September 21, 2022

I deleted the invoice accidentally but I need to keep it's number for my record as I will add other data

TirzahC · ‎September 21, 2022

Let me help you recover the invoice number and adding more information about the transaction, Hamdy8979.

Recovering or restoring deleted invoices number is unavailable in QuickBooks. We can utilize the Audit log to get the information on the deleted invoice. Here are the screenshots for you to follow:

Also, In QuickBooks Online, there's an alternative way to keep or reuse the invoice number by creating a new transaction and make sure to turn on the auto numbering function on your sales forms. Here's how:

Click the Gear icon, then select Account and Settings.
Select Sales from the left menu.
Go to the Sales form content section and toggle the Custom transaction numbers to turn on the automatic numbering.
Hit Save and Done.

More details can be found about using the audit log and how it appears in this article: Use the audit log in QuickBooks Online.

After finding what you're looking for, you can recreate those invoices. For your reference, you can follow the steps in this guide: Create invoices in QuickBooks Online.

As your future references, you can also check out this article for more details on receiving customer payments: Record invoice payments in QuickBooks Online.

Don’t hesitate to add a comment if you have any other questions or concerns besides deleted invoices. I’ll be here to help.

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How to I recover invoices that I accidently deleted